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I played at this casino on 10/04/2025, I entered the game the dog house megaways when the game entered the bonus mode it suddenly threw me out. I entered again and it didn't start me from there it started me from another point and I don't know what happened during the bonus if I won anything. I talk to the support all the time and they tell me that it is being reviewed by the administration for 6 days now. I think they are trying to steal from me

Έπαιξα στο συγκεκριμένο καζίνο στις 10/04/2025, μπήκα στο παιχνίδι the dog house megaways όταν το παιχνίδι μπήκε στη λειτουργία του μπόνους ξαφνικά με πέταξε έξω. Ξαναμπήκα πάλι και δεν με ξεκίνησε από εκεί με ξεκίνησε από άλλο σημείο και δεν ξέρω τι έγινε μέσα στο μπόνους αν κέρδισα κάτι. Μιλάω με την υποστήριξη συνέχεια και μου λένε ότι εξετάζεται από τη διοίκηση 6 ημέρες τώρα. Νομίζω ότι προσπαθούν να με κλέψουν

Dear Kouratzina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Dear Kouratzina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.