NV Casino - Zahtev za povlačenje igrača se odlaže.

They just keep asking for new documents and data. Normally, they have everything support told me. It's just a disgrace that they don't want to pay out.

Die wollen nur immer neue Dokumente und Daten. Normalerweise haben die alles was der Support zu mir gesagt hat. Einfach ne Frechheit das die nix auszahlen wollen.

Dear ShishaFlo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I've uploaded my ID card from the front and back, as well as a selfie of me with my ID card next to my head. I've also uploaded the bank statement from the debit, as well as a picture of just the debit. And I've uploaded my most recent payslip for the address. I uploaded the bank statements last night because they were supposedly missing.

Kind regards

Florian Z***

Ich habe mein Personalausweis von vorne und hinten sowie ein Selfie von mir mit Personalausweis neben den Kopf hochgeladen. Und ich habe den Kontoauszug von der Abbuchung sowie ein Bild nur von der Abbuchung hochgeladen. Und ich habe meine letzte Gehaltsabrechnung wegen der Adresse hochgeladen. Die Kontoauszüge habe ich gestern Abend zuletzt hochgeladen da die angeblich fehlten.

Mfg

Florian Z***