Dragi kazino guru,
Obraćam vam se jer sam potpuno frustriran tekućim problemima sa kojima se suočavam sa OctoCasinom. Ova situacija se predugo odugovlači, a ja ne mogu da dobijem jasne odgovore ili rešenja.
Evo situacije:
Moj nalog je zatvoren nakon što sam zatražio povlačenje. Igrao sam neko vreme i bio sam šokiran kada sam otkrio da mi je nalog zaključan.
Uprkos zatvaranju, pratio sam sva uputstva i više puta pružio potrebne dokumente – verifikaciju identiteta, podatke o kreditnoj kartici i bankovne podatke – samo da bih se suočio sa beskrajnim kašnjenjima i nazad.
Nakon nebrojenih mejlova i ćaskanja, rečeno mi je da čekam izvod kartice (iako sam podneo sve što je od mene traženo), a kazino još uvek nije obradio moj bilans od 5167€.
Povrh svega, već sam podneo zvaničnu žalbu, ali odgovor iz OctoCasina je bio samo nejasan i spor. Svaki put kada pomislim da je problem rešen, povlači se nazad. Ovo traje od 17. januara 2025, a sada je 13. februar 2025!
Osećam se kao da mi je samo dato da bežim. Svaki pojedinačni korak se sreće sa kašnjenjem za odlaganjem, bez pravog objašnjenja ili hitnosti da se stvar reši.
Bio sam više nego strpljiv, ali sam na kraju pameti. Očekujem da pomognete u eskaliranju ovog problema i osigurate da se OctoCasino smatra odgovornim za užasno korisničko iskustvo koje sam pretrpeo. Zaslužujem svoja sredstva, i uradio sam sve što sam morao da uradim – ali izgleda da i dalje drže moj bilans kao taoca bez ikakvog jasnog razloga.
Molim vas pomozite mi da ovo rešim što je pre moguće. Hvala vam na pažnji prema ovom pitanju.
Dear Casino Guru,
I’m reaching out to you because I’m utterly frustrated with the ongoing issues I’m facing with OctoCasino. This situation has been dragging on for far too long, and I can’t get any clear answers or resolutions.
Here’s the situation:
My account was closed after I requested a withdrawal. I’ve been playing for a while and was shocked to find my account locked.
Despite the closure, I followed all instructions and provided the required documents multiple times – identity verification, credit card info, and bank details – just to be met with endless delays and back-and-forth.
After countless emails and chats, I was told I’m waiting for a card statement (despite submitting all that was asked of me), and the casino hasn’t processed my balance of 5167€ yet.
On top of this, I’ve already filed a formal complaint, but the response from OctoCasino has been nothing but vague and slow. Every time I think the issue is resolved, it gets pushed back. This has been ongoing since January 17, 2025, and it's now February 13, 2025!
I feel like I’m just being given the runaround. Every single step is met with delay after delay, with no real explanation or urgency to resolve the matter.
I’ve been more than patient, but I’m at my wit’s end. I expect you to help escalate this issue and ensure that OctoCasino is held accountable for the terrible customer experience I’ve endured. I deserve my funds, and I’ve done everything I’m required to do – yet they still seem to be holding my balance hostage without any clear reason.
Please help me resolve this as quickly as possible. Thank you for your attention to this matter.
Automatski prevedeno: