Dragi nikkod1244,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše odloženo povlačenje.
- Da li sam dobro razumeo da je povlačenje još uvek na čekanju na vašem nalogu bez obrade?
- Da li ste bili obavešteni zašto ne možete da podignete svoj dobitak?
- Da li je to interni problem sa sistemom kazina ili se odnosi samo na vaš nalog?
Sasvim je uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju, ali tri nedelje su neobično dugo.
Međutim, nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear nikkod1244,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but three weeks is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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