Uradio sam mnogo verifikacija sa drugim kazinom ranije. A ako se nešto odbije od vas se uvek traži da pošaljete ili bolji kvalitet ili nešto slično. I zapravo je isto što se desilo i ovde, dobio sam mejl da mi je ID odbijen pa sam uzeo svoj ID i napravio fotografiju sa svojim telefonom držeći ID u ruci. A sada vam šalju izveštaje gde je moja prva lična karta odbijena. Ali tada mi nisu blokirali nalog. Uspeo sam da postavim još jednu fotografiju i onda su odlučili da blokiraju nalog, ali vam iz nekog razloga šalju izveštaje sa prvim odbijenim ID-om. Ne šalju izveštaj sa drugom postavljenom fotografijom.
I takođe nema nikakve logike u tome, ja sam postavio selfi sa svojom ličnom kartom i to mi je odobreno, pa kako to da se ovo odobri a id odbije. Ne znam razlog zašto je odbijena, ali nema ništa loše sa mojom ličnom kartom i oni to znaju, jer sam im kao što je objašnjeno poslao drugu fotografiju. Oni jednostavno ne žele da isplate. Ne razumem kako to da možete da blokirate nalog i kažete da je ovaj dokument odbijen i da nas nije briga da je drugi dokument (isti dokument samo druga fotografija) bio u redu.
Inače, to je bio mejl koji su poslali kada su odbili dokument:
„Dokument „id1..jpg" koji ste ranije otpremili nije prošao verifikaciju. Razlog je da otpremljena fotografija nije prihvatljiva. Otpremite novu fotografiju svog dokaza o identitetu )POI).. Možete ponovo da otpremite kopije dokumenta na vašem nalogu".
Ali u stvarnosti ih nije briga. Stavio sam novu fotografiju, ali ne, kažu da ćemo blokirati nalog iako je prva odbijena i tražili smo da ponovo postavimo novu.
I have done plenty of verifications with other casinos before. And if something is rejected you are always asked to send either a better quality or something like that. And actually this is the same what happened here as well, I received an email that my id was rejected so I took my id and made a photo with my phone while holding the id in my hand. And now they are sending you the reports where my first id was rejected. But they did not block my account then. I was able to upload another photo and then they decided to block the account but for some reason they send you the reports with the first rejected id. They do not send the report with another uploaded photo.
And also there is no logic in that, I uploaded a selfie with my id and that was approved, so how come this can be approved and the id rejected. I do not know the reason behind why it was rejected but there is nothing wrong with my id and they know it, because as explained I sent them another photo. They simply do not want to pay out. I do not understand how come can you block the account and say this document was rejected and we do not care that the other document (same document only another photo) was ok.
By the way, that was the email they sent when they rejected the document:
"The document "id1..jpg" you uploaded earlier did not pass verification. The reason is The uploaded photo isn't acceptable. Please upload a new photo of your Proof of Identity )POI).. You can re-upload copies of documents in your account."
But in reality they do not care. I uploaded the new photo but no, they are saying we will block the account even though the first was rejected and we asked to re-upload a new one.
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