Ranije sam igrao sa ovim kazinom i deponovao 4-5 puta, kada sam podneo za povlačenje, tražili su dokumente za verifikaciju i dao sam ih e-poštom, odobrili su dokumente i povlačenje je obrađeno za manje od 30 minuta. Do ovde je sve u redu.
22. februara sam deponovao 10.000 Rs i igrao opkladu na tenis i osvojio sam 15.000 Rs, moj ukupan bilans je 25.000 i nakon toga sam igrao kazino uživo i osvojio sam preko 1 Lakh rupija. Nakon toga sam podneo zahtev za povlačenje, ali je odbijen. Kontaktirao sam korisničku podršku u vezi sa problemom i rekli su da je odbijen zbog dodatne provere.
Prvo su tražili da dostave dokument e-aadhaar pdf koji je preuzet sa zvanične veb stranice vlade. Ja sam ih obezbedio.
Drugo, zajedno su tražili selfi koji drži ličnu kartu pored mog lica sa prijemnom porukom iz sektora bezbednosti. Ja sam ih obezbedio.
Treće, tražili su obojene fotografije glavne stranice pasoša. Ja sam ih obezbedio.
Četvrto, tražili su da dostave bankovni izvod i račun za komunalije. Ja sam ih obezbedio.
Peto, tražili su fotografiju moje vozačke dozvole sa obe strane. Ja sam ih obezbedio.
Na kraju su tražili da mi dostave fotografiju moje biračke kartice sa obe strane. Odgovorio sam im da je otkazan.
Na kraju su tražili selfi sa trenutnim datumom i šifrom S1M1H3DE napisanim na listu papira. Ja sam ih obezbedio. Ceo ovaj proces započet je od 22. februara do 1. marta
3. marta sam dobio imejl da je povlačenje dozvoljeno, ali ne mogu da se kladim sa njima, podneo sam povlačenje, sav iznos je odobren u 4 transakcije od 5000, 50000, 50000, 7720 respektivno.
Čekao sam 24 sata da prikažem isplate na svom bankovnom računu. Ali ne mogu da vidim nijednog od njih, opet sam im poslao e-poštu da nisam primio povlačenja i dobio sam odgovor od njih da još uvek proveravaju moj nalog.
Konačno, 5. marta, dobio sam e-poštu od njih ovako:
„Doveli smo vašu stvar na najviši nivo u našoj kompaniji, i nakon dugog razmišljanja, sa žaljenjem vas obaveštavamo da je vaš zahtev za povlačenje odbijen. Takođe smo vas obavestili da je vaš nalog zabranjen/zatvoren".
„Prema istrazi, imali ste sumnjivo klađenje kao što je Arbitražna opklada i niste u mogućnosti da povučete sav svoj trenutni saldo".
Odgovorio sam im u čemu je problem, ali oni mi ne odgovaraju.
Previously I Played with this casino and deposited 4-5 times, when i submitted for withdrawal they asked for verification documents and i provided them in email, they approved the documents and withdrawal was processed in less than 30 mins. Until here everything is fine.
On Feb 22 i deposited 10,000 Rs and played a bet on tennis and i won 15,000 Rs, my total balance is 25,000 and after that i played live casino and i won above 1Lakh Rupees. After that i submitted withdrawal request but it was rejected. I contacted customer care regarding the issue and they said it was rejected due to additional verification.
Firstly they asked to provide document of e-aadhaar pdf downloaded from the official government website. I provided them.
Secondly they asked a selfie holding ID near to my face with inbox message from security department together. I provided them.
Thirdly they asked coloured photos of main page of passport. I provided them.
Fourthly they asked to submit Bank Statement and Utility Bill. I provided them.
Fifthly they asked photo of my driving license from both sides. I provided them.
Lastly they asked to provide photo of my voters card from both sided. I replied to them saying that it was cancelled.
Finally they asked a selfie with current date and code S1M1H3DE written on sheet of paper. I provided them. This whole process was started from February 22 - March 1
On March 3 I got email stating that withdrawal is allowed but i can't bet with them, I submitted withdrawal, all the amount was approved in 4 Transactions of 5000, 50000, 50000, 7720 respectively.
I waited for 24 hours to reflect withdrawals in my bank account. But i cant see none of them, again i emailed them that i didn't received withdrawals and i got reply from them sating that they are still checking my account.
Finally on March 5 i got email from them like this :
"We have brought your matter to the highest level in our company, and after much deliberation, we regret to inform you that your withdrawal request has been denied. And we also to informed you that your account is banned/closed".
"According to the investigation you had suspicious betting such as Arbitrage Bet and you are unable to withdraw all of your current balance".
I replied to them what was the problem but they are not replying to me.
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