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Good evening I have repeatedly asked to close my account but without success

my credit cards are saved and I can't delete them

I don't know how to get my account closed anymore!

Buonasera ho più volte chiesto la chiusura conto del mio account ma senza successo

ci sono le mie carte di credito salvate e non posso eliminarle

non so più come fare a farmi chiudere il conto!

Dear Rosanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their assistance, could you please forward the emails or screenshots showing that you have sent requests for your account’ closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why? I have checked general terms and conditions, and this is what I found https://www.orientxpresscasino.com/general-terms-conditions/?lang=en:

„It is your right to close your account at any time. You must do this by contacting us and letting us know either through the "contact us" page (https://www.orientxpresscasino.com/support/?lang=en) or by email (support@orientxpresscasino.com). We will respond as quickly as we can. You are responsible for your account until such a time as we can complete the closure of your account."

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

GOOD MORNING I FORWARDED 2 MAIL TO THE ADDRESS petronela.k@casino.guru

THANKS

ROSANNA

BUONGIORNO HO INOLTRATO 2 MAIL ALL'INDIRIZZO petronela.k@casino.guru

GRAZIE

ROSANNA

Thank you very much Rosanna for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your account being closed in the near future.

Now I would like to invite OrientXpress Casino to explain why is the player experiencing problems with closing her account.

Thank you

the mess is getting in touch with me and I'll update you

Rosanna

Ti ringrazio

il casino si sta mettendo in contatto con me e ti aggiorno

Rosanna

Good morning again

I wanted to tell you that I was contacted by the casino, the person who contacted me apologized very much for the wait and the account was closed.

Thank you

Rosanna

Buongiorno di nuovo

Volevo dirvi che sono stata contattata dal casino, la persona che mi ha contattata si è scusata veramente tanto per l'attesa e la chiusura del conto è stata fatta.

vi ringrazio

Rosanna

Dear Rosanna,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Nick