Ispod su dva mejla koje sam poslao Orozino kazinu. Takođe sam poslao original u inbok. Nadam se da je to u redu. Hvala. :
Prošlo je više od nedelju dana bez odgovora na moje višestruke mejlove u vezi sa nepravednim zadržavanjem mojih 950 dolara dobitka. Vaša pravila kazino igara vam očigledno dozvoljavaju da konfiskujete dobitke samo zato što sam povećao opkladu za pet centi koristeći bonus fond, apsurdnu i nepravednu politiku.
Pokrenuo sam ovu istragu 14. januara 2024., ali nisam dobio jasno objašnjenje zašto se zadržavaju moji zakoniti dobici. Ako ne dobijem brz i zadovoljavajući odgovor, neću imati drugog izbora nego da javno izložim ove nepoštene prakse.
Očekujem odgovor odmah.
Dana 14. januara 2025. u 16:54, Vilfredo M***
je napisao:
Upravniku Orozina,
Tražim pojašnjenje u vezi sa konkretnim pravilima za koja tvrdite da sam prekršio, jer nisam upoznat sa bilo kakvim prekršajima sa moje strane.
Veoma je razočaravajuće i neprihvatljivo da bi vaš kazino konfiskovao moj dobitak na osnovu pravila koja nisu bila ni jasno saopštena niti otkrivena na početku ponude bonus spina. Iako je vaš kazino očigledno sposoban da prati moju aktivnost klađenja, on ne pruža adekvatna upozorenja ili obaveštenja o ograničenjima, kao što su promene u ponašanju klađenja, što bi moglo dovesti do gubitka dobitaka.
Ni u jednom trenutku nisam naišao niti priznao pravila koja ste citirali, i sada mi je potrebno njihovo jasno i detaljno objašnjenje.
U zaključku, tražim povratak 953 dolara, koji su s pravom osvojeni poštenom igrom. Nisam se upuštao ni u kakvu lažnu aktivnost, a moj dobitak treba da bude počastvovan.
pozdrav,
Vilfredo M***
(905) ***-4***
Dana 14. januara 2025. u 2:28, Orozino Support < info@orozino-world.com > napisao:
Naš finansijski tim nas je obavestio da su opklade veće od 0,5 dolara postavljene tokom korišćenja bonusa, što je dovelo do uklanjanja svih dobitaka. Vaš početni depozit je vraćen na vaše stanje za igranje. Cenimo vaše razumevanje po ovom pitanju.
Tu smo da pomognemo!
Odgovorite direktno na ovu e-poštu ili otvorite povratne informacije #25410 za sve detalje.
Otkažite pretplatu na ove e-poruke
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Below are the two emails I sent to Orozino Casino. I also sent the original to to inbox. I hope that’s okay. Thank you. :
It has been over a week without a response to my multiple emails regarding the unjust withholding of my $950 in winnings. Your casino gaming rules apparently allow you to confiscate winnings simply because I increased my bet by five cents while using bonus fund, an absurd and unfair policy.
I initiated this inquiry on January 14, 2024, yet I have received no clear explanation for why my rightful winnings are being withheld. If I do not receive a prompt and satisfactory response, I will have no choice but to expose these unfair practices publicly.
I expect a response immediately.
On Jan 14, 2025, at 4:54 PM, Wilfredo M***<w***@gmail.com> wrote:
To the Orozino Manager,
I am seeking clarification regarding the specific rules you claim I have violated, as I am unaware of any infractions on my part.
It is highly disappointing and unacceptable that your casino would confiscate my winnings based on rules that were neither clearly communicated nor disclosed at the onset of the bonus spin offer. While your casino is evidently capable of tracking my wagering activity, it fails to provide adequate warnings or notifications about restrictions, such as changes in betting behavior, that could result in forfeiture of winnings.
At no point did I encounter or acknowledge the rules you have cited, and I now require a clear and detailed explanation of them.
In conclusion, I am requesting the return of the $953, which was rightfully won through fair gameplay. I did not engage in any deceitful activity, and my winnings should be honored.
Regards,
Wilfredo M***
(905) ***-4***
On Jan 14, 2025, at 2:28 AM, Orozino Support <info@orozino-world.com> wrote:
Our finance team has informed us that bets exceeding $0.5 were placed while using the bonus, which has led to the removal of all winnings. Your initial deposit has been returned to your playable balance. We appreciate your understanding in this matter.
We are here to help!
Reply directly to this email or open feedback #25410 for full details.
Unsubscribe from these emails
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