Dragi davimcdonagh0,
Hvala vam što ste podneli žalbu. Žao mi je što čujem za problem sa kojim se suočavate.
Da bismo vam bolje pomogli, možete li nam dati sledeće informacije:
- Da li je vaš nalog već uspešno verifikovan?
- Da li je ovo bio vaš prvi pokušaj podizanja novca u ovom kazinu?
- Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
- Ako postoji neka relevantna komunikacija, prosledite je na petronela.k@casino.guru .
Uobičajeno je da povlačenja potraje neko vreme za obradu, često u rasponu od nekoliko dana do nekoliko nedelja. Zbog toga preporučujemo da sačekate najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesete žalbu. Pod pretpostavkom da ste uspešno završili KIC verifikaciju i da je vaše povlačenje odobreno, verovatno je samo pitanje vremena kada ćete dobiti svoja sredstva.
Cenimo vašu saradnju i radujemo se rešavanju ovog problema za vas. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear davymcdonagh0,
Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.
To better assist you, could you please provide the following information:
- Was your account successfully verified already?
- Was this your first withdrawal attempt at this casino?
- Did you accumulate your winnings with or without an active bonus?
- If there's any relevant communication, please forward it to petronela.k@casino.guru.
It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.
We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.
Best regards,
Petronela
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