Zdravo Shorti0321 i Natalia,
Verujemo da je sve u redu.
Shorti0321, imajte na umu da je vaš nalog 15. januara pregledalo naše odeljenje za bankarstvo i, nažalost, moramo da vas obavestimo da su zbog kršenja Uslova i odredbi, dobici ostvareni od besplatnog bonusa poništeni.
Pregled odeljenja za bankarstvo je pokazao da je bonus bez depozita već zahtevan sa naloga koji deli nekoliko detalja sa vašim nalogom. Naime, registrovani telefonski broj i IP adresa sa koje su oba naloga odigrana se poklapaju što ukazuje na činjenicu da je igrač nepravedno iskoristio bonuse bez depozita koji nudi naš Kazino.
https://pacificspins.com/terms-and-conditions
7 BONUSA I PROMOCIJA
7.1. Opšta pravila bonusa i promocije
c. Svaka promocija je ograničena na jednu po igraču, porodici, adresi, broju kreditne kartice i zajedničkim računarima (kao što su oni u bibliotekama, radnim mestima, školama, itd.) osim ako uprava kazina nije dala prethodno odobrenje. Verifikacija identiteta igrača može uključivati nekoliko oblika identifikacije, uključujući ime, poštansku adresu, e-poštu, IP adresu i broj kreditne kartice.
Natalija, recite nam koje informacije ili dokazi su potrebni da bismo uspešno rešili ovu žalbu. Takođe, molimo vas da nam kažete gde možemo da podelimo dokaze.
Hvala na razumevanju.
Pozdravi,
Pacific Spins Management
Hello Shorty0321 and Natalia,
We trust that everything is well.
Shorty0321, please note that your account has been reviewed on January 15th by our Banking Department and, unfortunately, we must inform you that due to a violation of the Terms & Conditions, the winnings made from the free bonus have been voided.
The Banking Department's review showed that a no-deposit bonus was already claimed from an account that shares several details with your account. Namely, the registered phone number and the IP address from which both accounts were played are matching which points to the fact that the player took unfair advantage of no-deposit bonuses our Casino offers.
https://pacificspins.com/terms-and-conditions
7 BONUSES AND PROMOTIONS
7.1. General Bonus and Promotion Rules
c. Each promotion is limited to one per player, family, address, credit card number, and shared computers (such as those in libraries, workplaces, schools, etc.) unless the casino management has granted prior approval. Verification of a player's identity might involve several forms of identification, including name, mailing address, e-mail, IP address, and credit card number.
Natalia, please let us know what information or evidence is needed in order to successfully resolve this complaint. Also, please let us know where we can share the evidence.
Thank you for your understanding.
Regards,
Pacific Spins Management
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