Dragi Mikeriddiculous,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za probleme na koje ste naišli u vezi sa bonus ponudom kazina.
Da biste nam pomogli da jasnije razumemo vašu situaciju, možete li navesti neke dodatne detalje:
- Možete li da podelite e-poštu koju ste primili u kojoj se reklamira bonus od 999% depozita? Ovo će nam pomoći da pregledamo formulacije i eventualna neslaganja.
- Da li je kazino u imejlu obezbedio bilo kakve odredbe i uslove povezane sa bonusom ili su im bili dostupni samo preko malog dugmeta za informacije na sajtu?
- Kada ste primenili bonus, koji iznos depozita ste koristili i koji procenat bonusa ste na kraju dobili?
- Da li ste pokušali da kontaktirate korisničku podršku nakon što je vaš početni razgovor bio zatvoren? Ako jeste, kakav je bio njihov odgovor?
Ako imate snimke ekrana e-pošte, razgovora ili bilo koje druge relevantne dokumentacije, slobodno ih prosledite petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Mikeriddiculous,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the casino’s bonus offer.
To help us understand your situation more clearly, could you please provide some additional details:
- Could you share the email you received that advertised the 999% deposit bonus? This will help us review the wording and any potential discrepancies.
- Did the casino provide any terms and conditions associated with the bonus in the email, or were they only accessible through the small info button on the site?
- When you applied the bonus, what deposit amount did you use, and what bonus percentage were you ultimately given?
- Have you made any additional attempts to contact customer service after your initial chat was closed? If so, what was their response?
If you have screenshots of the email, conversations, or any other relevant documentation, please feel free to forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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