Hvala vam na odgovoru i objašnjenju, Eric / Pacific Spins Team.
Dragi kjkevjones11,
Mogu se složiti sa vama da je komunikacija kazino tima o vašem povlačenju mogla biti mnogo bolja. Kao što je kazino tim naveo, vaš nalog je u potpunosti verifikovan 18. septembra, a vaš balans je tada podešen na ograničenje za isplatu od 50,00 USD. Idealno bismo voleli da se povlačenja obrađuju istog dana, međutim, to nije uvek moguće zbog nekoliko faktora kao što su autoritet za izdavanje dozvola, geolokacija, ugovori sa dobavljačima plaćanja, ograničenja banaka i drugi, od kojih svi imaju veliku važnost uticaj, pa iako su neki načini plaćanja obično veoma brzi, ponekad može potrajati mnogo duže da se uplata obradi, a to nije uvek u rukama „kazina". Zato savetujemo igrače da budu strpljivi, da u potpunosti sarađuju sa kazinom i da sačekaju najmanje 14 dana nakon što podnose zahtev za povlačenje.
Nažalost, niste to uradili i odlučili ste da nastavite da igrate sa svojim balansom i prilično ste ga izgubili.
Bojim se da ovde više ne može mnogo da se uradi, jer je vaša jedina odluka da nastavite da igrate.
Obavestite me ako mogu da vam pomognem sa nečim drugim.
Thank you for your response and explanation, Eric / Pacific Spins Team.
Dear kjkevjones11,
I can agree with you that the communication from the casino team about your withdrawal could have been much better. As mentioned by the casino team, your account was fully verified on September 18th, and your balance was then set to your cashout limit of $50.00. We would ideally like to see the withdrawals processed the same day, however, this is not always possible due to several factors such as the licensing authority, geolocation, contracts with the payment providers, bank restrictions, and others, all of which have a major influence, so although some payment methods are usually really quick, sometimes it can take much longer for the payment to be processed, and this is not always in the "casino's hands." That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals.
Sadly, you have not done that, and you have decided to continue playing with your balance and have fairly lost it.
I'm afraid there is not much that can be done here anymore, as it was your sole decision to continue playing.
Please let me know if I can assist you with anything else.
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