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I used my accountant's card because I don't keep money in banks. I've been depositing and withdrawing small amounts for quite a while, which led me to believe that there was no issue in doing so. My question is this: Why was my account blocked only when I won a larger amount and requested a withdrawal, and not the first time I made a deposit using the card? It seems that the casino doesn't mind accepting and losing multiple deposits made with someone else's card, but when a larger withdrawal becomes necessary, then the requirements and regulations suddenly come into play. This seems illogical to me.

Използвах карта на моята счетоводителка защото аз не държа пари в банки .от доста време насам и съм депозирал и съм теглил малки суми. Което ме е въвело очевидно във заблуда че няма проблем това да се прави . Въпроса ми е следния. Защо ми блокираха профила чаак когато спечелих повече пари и поисках теглене а не още първия път като съм депозирал с нея. Излиза че казиното не му пречи да се депозира и губи с чужда карта многократно и чак като се наложи по голямо теглене тогава вече започват изискванията правилата и така нататък струва ми се нелогично.

Dear nikckckck,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

(10) The name and details of the holder of the payment card and/or the account from which deposits and withdrawals are made must match the name given by the User during registration. 

Furthermore, please check our Fair Gambling Codex for Players: 

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

Best regards,

Petronela 

Dear nikckckck,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.