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I've been waiting for the payout for several days. I'm verified, should send another selfie with ID, done. Nothing has happened since then. Only stalled to gamble away the money again.

Warte seit mehreren Tagen auf die Auszahlung. Verifiziert bin ich, sollte nochmals ein Selfie mit ID schicken, auch getan. Seit dem tut sich gar nichts. Werde nur hingehalten um das Geld wieder zu verspielen.

Dear tycjansmykalla,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• When exactly did you request a cash out from the casino? Is it still pending in your account?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Do I understand correctly you didn't receive any confirmation about whether your documents were accepted or not?

Looking forward to hearing from you.

Best regards,

Tomas

Profit has just been paid out. case can be closed. Thanks

Gewinn wurde soeben ausgezahlt. Fall kann geschlossen werden. Danke

Dear tycjansmykalla,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru