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My payout request has been revoked. They say, "Request a withdrawal through the skrill I am told to do."

Min anmodning om udbetaling er blevet tilbagekaldt. De siger, "Anmod om en tilbagetrækning gennem skrill jeg får at vide at gøre."

Dear Osmank,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

If I do not get my crasher back. What should I do?

Hvis jeg ikke får min crasher tilbage. Hvad skal jeg gøre?

I'm not sure if I understood your question. Could you please advise if you have requested a new withdrawal through Skrill? Thank you.

Dear Osmank,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.