Parik24 Casino - Nalog igrača je zatvoren, a dobici konfiskovani.

Hello, they blocked my account, wrote off my winnings and accused me of forging screenshots, I can't use their services right now

Вітаю,заблокували мені аккаунт,списали виграш і звинуватили в підробці скріншотів,наразі не можу користуватись їх послугами

Dear yankapenchuk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that you didn't pass the verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I played slots, I won, I told them about it, they told me that I faked the screenshots even though I didn't do it, they told me I had to go through verification, I passed the verification but they denied me access to the game and didn't even explain the reason, the win was without a bonus, I asked them to refund my money but they refused

Грала на слотах, був виграш, я їм про це повідомила, мені сказали що я підробила скріншоти хоча я цього не робила, мені сказали треба пройти верифікацію, верифікацію я пройшла але доступ до гри мені заборонили і навіть не пояснили причину майже, виграш був без бонусу, я звернулась до них щоб мені повернули кошти але мені відмовили

Thank you very much for your reply, yankapenchuk. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

In addition to all this, I have been on the gambling addicts' register since August, when they informed me that they have a Curacao license and they have nothing to do with the local regulator, please help me get my money back

До того всього я знаходжусь в реєстрі лудоманів з серпня місяця, як вони повідомили що в них ліцензія курасао і до місцевого регулятора вони не мають діла,прошу допомогти повернути кошти

Will you help me get my winnings back?

Ви допоможете повернути мій виграш ?

I was accused of fraud.

Звинуватили мене в шахрайстві

Thank you very much, yankapenchuk, for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you also for your cooperation.

Дякую вам також за співпрацю

Dear yankapenchuk,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since Parik24 Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news.

Thank you for your understanding and patience!

Best Regards,

Kubo

There have been no further updates, I will wait for an answer with you.

Більше ніяких оновлень не було,буду чекати відповіді разом з вами

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.