Pišem da potvrdim da zaista postoje dva nedostajuća depozita u ukupnom iznosu od 20.000 INR. Pre nekoliko dana, nekih 10-12 dana, neko drugi je pristupio mom nalogu bez mog znanja. Tokom ovog perioda, primio sam poruku u kojoj se navodi da je 10.000 INR kreditirano na moj račun. Međutim, kako u tom trenutku nisam mogao da pristupim svom nalogu, njihov tim je povukao taj iznos. O tome sam obavešten putem e-pošte.
Smatram da je ovo veoma zabrinjavajuće jer nikada ni sa kim nisam podelio svoju lozinku. Pored toga, tokom ovog perioda, obratili su mi se pojedinci koji su tvrdili da su iz njihovog tima preko drugog ID-a e-pošte, tražeći još novca od mene kako bih povratio svojih 20.000 INR. Ovo je očigledno bio pokušaj da me ponovo prevare. Proslediću vam te razgovore u ćaskanju na dalji pregled.
U proteklih pet dana ponovo sam dobio pristup svom nalogu, ali još uvek nema ažuriranja o mojim nedostajućim 20.000 INR. Iako mogu da vidim povlačenje u svojoj istoriji transakcija, nema informacija o tome gde je ovaj iznos otišao. Povraćaj koji sam tražio je zapravo iznos mog depozita, a ne dobitak. Iznos depozita nikada nije knjižen na moj račun za igru, tako da nema novca za dobitke – samo moja deponovana sredstva.
Već sam vam prosledio svoju komunikaciju putem e-pošte sa kazinom, ali ću je ponovo poslati za referencu. Tražim od vas da hitno razmotrite ovo pitanje i da što pre date rešenje.
I am writing to confirm that there are indeed two missing deposits totaling INR 20,000. A few days ago, for about 10-12 days, someone else was accessing my account without my knowledge. During this period, I received a message stating that INR 10,000 had been credited to my account. However, as I was unable to access my account at that time, their team withdrew that amount. I was notified of this through an email.
I find this highly concerning because I never shared my password with anyone. Additionally, during this period, I was approached via a different email ID by individuals claiming to be from their team, demanding more money from me in order to recover my INR 20,000. This was clearly an attempt to scam me again. I will be forwarding those chat conversations to you for further review.
For the past five days, I have regained access to my account, but there is still no update on my missing INR 20,000. While I can see the withdrawal in my transaction history, there is no information on where this amount has gone. The refund I have been requesting is actually my deposit amount, not any winnings. The deposit amount was never credited to my game account, so there is no winning money involved—only my deposited funds.
I have already forwarded my email communication with the casino to you, but I will send it again for reference. I request you to look into this matter urgently and provide a resolution at the earliest.
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