The player from India had deposited 10,000 to his Parimatch wallet on December 31, 2023, which had been debited from his bank account but was not credited to the casino account. Despite the casino's assurance of a refund within 5 days, the player had not received it even after 20 days. Upon submitting a complaint, the player had been advised to contact his payment provider for further investigation, as the casino's ability to intervene was limited. Eventually, after the complaint had been filed, the casino refunded the amount to the player's Parimatch wallet, from where he had been able to withdraw it to his bank account. We had marked the complaint as 'resolved' following the successful resolution of the player's issue.
Igrač iz Indije je 31. decembra 2023. deponovao 10.000 u svoj Parimatch novčanik, koji su bili zaduženi sa njegovog bankovnog računa, ali nisu pripisani na račun kazina. Uprkos uveravanju kazina o povraćaju novca u roku od 5 dana, igrač ga nije dobio ni posle 20 dana. Nakon podnošenja žalbe, igraču je savetovano da kontaktira svog dobavljača plaćanja radi dalje istrage, pošto je mogućnost kazina da interveniše bila ograničena. Na kraju, nakon podnošenja žalbe, kazino je vratio iznos u novčanik Parimatch igrača, odakle je mogao da ga podigne na svoj bankovni račun. Označili smo žalbu kao „rešenu“ nakon uspešnog rešavanja problema igrača.
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