Zdravo Petronela,
Pre svega, hvala vam na pomoći i otvaranju ove žalbe.
Što se tiče KIC-a, svestan sam da postoje strogi zahtevi kojih se mora poštovati.
Više puta sam uredno predao traženu dokumentaciju.
Ovo je kopija prve e-pošte od Parimatch-a:
Dragi Anri,
Iskreno cenimo što ste kontaktirali Parimatch.
Obaveštavamo vas da, u skladu sa našim uslovima i odredbama broj 92, po potrebi, Kladionica može zahtevati dodatne dokaze identiteta u svakom trenutku, bez obzira da li je Klijent prošao primarnu verifikaciju naloga.
Stoga je odeljenje za profile zahtevalo da nam pošaljete sledeće dokumente e-poštom ( " target="_blank" rel="nofollov ugc noopener noreferrer"> support@parimatch.in ):
- Selfi sa 2 dokumenta koja drže u ruci: Aadhar karticu i papir, na kojima treba da napišete svoje ime, prezime, datum vašeg zahteva i "Za Parimatch".
Imajte na umu da slika i dokumenti treba da imaju vidljiva sva 4 ugla, da budu jasni, čitljivi, vaše lice treba da bude uključeno u okvir.
-Izvod platne kartice ili izvod novčanika (logopis banke, vaše ime i adresa) za vaše transakcije u periodu od poslednjih 30 dana.
Kako bismo ubrzali proces verifikacije, molimo Vas da nam sve ove dokumente pošaljete u roku od 24 sata.
Želimo da vas obavestimo da zbog politike kompanije imate jedan kalendarski mesec (30 dana) da završite proces verifikacije. Ako to ne uradite, vaš nalog će biti zatvoren. Molimo pogledajte naše uslove i odredbe broj 91,92 na linku:
https://parimatch.in/en/terms-and-conditions
Čekaćemo da nam date neke neophodne informacije kako bismo vam u skladu sa tim mogli dalje pomoći.
S poštovanjem,
Parimatch tim za podršku
Rubina
Podrška mušterijama
Kao što sam rekao, predao sam sve dokumente koje je Parimatch tražio. Parimatch je stalno proveravao da li postoji problem sa mojom poslatom izjavom. U početku je to bio snimak ekrana koji nije prihvaćen. Zatim sam preuzeo izjavu u originalnom PDF formatu sa svog naloga kripto razmene (Binance), poslednja dva povlačenja, i poslao je Parimatch-u. Nakon nekoliko razmena e-pošte, Parimatch je uvek pisao da snimci ekrana nisu prihvaćeni. Jasno je videti da ovaj bankovni izvod nije snimak ekrana. Pošto nisam mogao da nađem rešenje nakon dugog pisanja, morao sam da obavestim Parimatch da ću stvar uputiti nadležnima: crimes@gaminglicences.com / info@gaminglicences.com / helpdesk@curacaolicensing.com .
Trenutno čekam odgovor organa za odobravanje. Parimatch je zatim završio proces verifikacije. Moj ceo saldo (60711 INR) je zaplenjen. Trenutno još uvek mogu da pristupim svom Parimatch nalogu. Kada sam ga prosledio organu za izdavanje dozvola, dobio sam još jedan odgovor od Parimatch-a. Takođe ću kopirati ovo ispod, kao i moj odgovor na Parimatch-u.
Dragi Anri,
Hvala vam što ste kontaktirali Parimatch!
Vaše strpljenje i saradnja su veoma cenjeni. Pišemo vam da bismo vas obavestili o vašem problemu u vezi sa vašom e-poštom.
Molimo vas da zanemarite prethodnu e-poštu koja vam je poslata.
Proverili smo vaš nalog i saznali da ne možete da igrate sa nama pošto ste registrovani iz Nemačke, a prema našim uslovima, neke zemlje ne mogu da igraju sa nama gde je Nemačka jedna od njih. Molimo Vas da proverite naše odredbe i uslove pravilo broj 14. Molimo Vas da prihvatite naše izvinjenje zbog neprijatnosti.
Molimo pogledajte ovu vezu: https://parimatch.in/en/terms-and-conditions
Ako imate bilo kakva druga pitanja ili probleme osim ovoga, slobodno nas kontaktirajte kad god vam zatreba dodatna pomoć.
S poštovanjem,
Parimatch tim za podršku
Sunaina
Podrška mušterijama
Hello Petronela,
First of all, thank you for your help and opening this complaint.
Regarding KYC, I am aware that there are strict requirements that must be adhered to.
I have properly submitted the required documents several times.
This is a copy of the first email from Parimatch:
Dear Henri,
We sincerely appreciate you reaching out to Parimatch.
Kindly be informed that, according to our terms and conditions number 92, if necessary, the Betting company may require additional proofs of identity at all times, regardless if the Client has passed the primary account verification.
Hence, the profile department has requested that you send the following documents to us in email (support@parimatch.in):
-Selfie with 2 documents holding in hand: Aadhar Card and Paper, on which you should write your Name, Surname, Date of your request and "For Parimatch".
Please note that the picture and documents should have all 4 corners visible, be clear, readable, your face should be included in the frame.
-Payment Card statement or Wallet Statement (bank logo, your name and address) for your transactions within the period of the last 30 days.
In order to speed up the verification process, we kindly ask you to send all these documents to us within 24 hours.
We would like to inform you that due to the company’s policy, you have one calendar month (30 days) to complete the verification process. Failure to do so will result in the closure of your account. Please kindly refer to our terms and conditions number 91,92 under the link:
https://parimatch.in/en/terms-and-conditions
We will be waiting for you to provide some necessary information so that we may further assist you accordingly.
Sincerely,
Parimatch Support Team
Rubina
Customer support
As I said, I have submitted all documents requested by Parimatch. Parimatch kept checking for a problem with my sent statement. Initially it was a screenshot that was not accepted. I then downloaded the statement in the original PDF format from my crypto exchange account (Binance), the last two withdrawals, and sent it to Parimatch. After several email exchanges, Parimatch always wrote that screenshots were not accepted. It is clear to see that this bank statement is not a screenshot. Since I couldn't find a solution after writing for a long time, I had to inform Parimatch that I would refer the matter to the authorities: crimes@gaminglicences.com / info@gaminglicences.com / helpdesk@curacaolicensing.com.
I am currently waiting for a response from the approval authority. Parimatch then completed the verification process. My entire balance (INR 60711) was confiscated. I can currently still access my Parimatch account. When I forwarded it to the licensing authority, I received another response from Parimatch. I will also copy this below and also my answer on Parimatch.
Dear Henri,
Thank you for contacting Parimatch!
Your patience and cooperation are much appreciated. We are writing to inform you regarding your email about your issue.
Kindly ignore the previous email that was sent to you.
We checked your account and got to know that, you cannot play with us as you are registered from Germany, and through our terms and conditions, some countries cannot play with us where by Germany is one of them. Kindly check our terms and conditions rule number 14. Please accept our apologies for the inconveniences.
Kindly refer to this link: https://parimatch.in/en/terms-and-conditions
If you have any other questions or issues apart from this, feel free to contact us whenever you need further assistance.
Sincerely,
Parimatch Support Team
Sunayna
Customer support
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