draga girishcas ,
Nažalost, kazino nije dostavio traženi dokaz o uplati. Koliko ja razumem, već ste dostavili svoje bankovne izvode kako biste potvrdili da dotična sredstva nikada nisu primljena.
Uprkos tome, kazino nastavlja da zahteva nerazumno zvanično pismo od banke kojim se potvrđuje da određena transakcija nije obrađena – nešto što banke uglavnom ne pružaju.
Bez saradnje kazina, malo se može učiniti. Pored toga, pošto kazino radi bez važeće licence i nije povezan ni sa jednom uslugom ADR-a, nema ovlašćenja za igre na sreću kojoj bi ovo pitanje eskaliralo.
Sada ću zaključiti žalbu kao nerešenu .
Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga kazina uzrokovano nerešenim žalbama moglo bi da pomogne u promeni njihovog pristupa. Ako kazino odluči da odgovori, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Preporučujem da u budućnosti birate kazina na osnovu njihovih recenzija i ocena kako biste izbegli ovakve situacije.
Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Kubo
Dear girishcas,
Unfortunately, the casino has not provided the requested proof of payment. From my understanding, you have already submitted your bank statements to confirm that the funds in question were never received.
Despite this, the casino continues to demand an unreasonable official letter from the bank confirming that a specific transaction was not processed - something banks generally do not provide.
Without cooperation from the casino, there is little that can be done. Additionally, since the casino operates without a valid license and is not affiliated with any ADR service, there is no gaming authority to escalate this matter to.
I will now close the complaint as unresolved.
I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.
I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this.
I am sorry we could not be of more help on this occasion.
Best Regards,
Kubo
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