NaslovnaPritužbeParimatch Casino IN - Povlačenje igrača je odloženo.
Parimatch Casino IN - Povlačenje igrača je odloženo.
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Iznos:
42.100 INR
Parimatch Casino IN
Index sigurnosti:Nizak
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
4.6
Parimatch Casino IN ima Indeks sigurnosti od 4,6, što znači da neki faktori pokazuju da ima nizak nivo sigurnosti. Istraž Indeks sigurnosti ovog kazina
Poslato:
29/02/2024
|
Slučaj je zatvoren : 08/04/2024
Slučaj je zatvoren
Naša presuda
Neopravdana žalba
ODBIJENO
Rezime slučaja
pre 8 meseci
Prevod
The player from India had been waiting for over three months to receive a withdrawal amount of 42100 INR. Despite having provided all necessary documents and having communicated frequently, he still got the same response that his request was being reviewed by the billing team. He claimed to have made successful withdrawals in the past and completed his KYC verification. The player also provided multiple bank statements as proof. However, the casino stated that the documents appeared to be edited and requested a video of the bank statement from the PayTM application, which the player failed to provide. Due to the player's lack of cooperation and abusive language, we rejected the complaint.
Igrač iz Indije je čekao više od tri meseca da dobije iznos od 42100 INR. Uprkos tome što je dostavio svu neophodnu dokumentaciju i što je često komunicirao, i dalje je dobio isti odgovor da njegov zahtev razmatra tim za naplatu. Tvrdio je da je u prošlosti uspešno povlačio i završio svoju KIC verifikaciju. Igrač je takođe dao više bankovnih izvoda kao dokaz. Međutim, kazino je naveo da se čini da su dokumenti uređeni i zatražio je video snimak bankovnog izvoda iz PaiTM aplikacije, koji igrač nije dostavio. Zbog nesaradnje igrača i uvredljivog jezika, odbili smo žalbu.
Ja sam krunal, podigao sam 42100 INR 9. novembra.pre 3 i ½ meseca. Kontaktiram ih neprekidno od 9. novembra do danas i s obzirom na moj bankovni izvod i ažurirane bankovne izvode mnogo puta kada su tražili. Čak i ja dao im i službeni memorandum iz banke. Ali kada sam zatražio povlačenje, samo su mi rekli „Vaš zahtev trenutno pregleda naš tim za obračun. Čekamo povratne informacije"
Myself krunal,I have made withdrawal of 42100INR on 9th November.which 3 and ½ month ago.I am contacting them continuously from 9th November to this day and Given my bank statement and updated bank statements plenty of times when they have asked.Even i given them official letterhead from bank also. But when i asked for my withdrawal they are only telling "Your request is currently being reviewed by our billing team. We are awaiting feedback"
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li ste u prošlosti uspešno podizali novac iz kazina?
Možete li potvrditi da ste prošli KIC verifikaciju?
Da li ste sakupili svoj dobitak uz pomoć bonusa?
Možete li molim vas da podelite svoju komunikaciju sa kazinom? Šalji e-poštu ili transkripte ćaskanja na moju e-poštu na tomas@casino.guru , ili postavite snimke ekrana ovde
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear krunalmistri140,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals from the casino in the past?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with the help of a bonus?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Hvala vam puno, krunalmistri140, što ste dali potrebne informacije. Sada ću vašu žalbu preneti koleginici Nataliji ( natalia.b@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, krunalmistri140, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Upravo sam pregledao vaš slučaj i žao mi je što čujem za vaše probleme sa povlačenjem. Pokušaću da vam pomognem tako što ću kontaktirati kazino. Videćemo šta može da se uradi kada nam odgovore.
Poštovani Parimatch Casino IN, želeo bih da vas pozovem da se pridružite ovom razgovoru i učestvujete u rešavanju žalbe igrača. Da li biste mogli da podelite više informacija u vezi sa slučajem? Da li biste mogli da navedete koji je trenutni status zahteva igrača za povlačenje i kada mogu da očekuju da bude obrađen sa vaše strane?
Radujem se unapred tvom javljanju. U slučaju bilo kakvog potkrepljujućeg dokaza, slobodno ga pošaljite na moju e-poštu natalia.b@casino.guru .
Srdačan pozdrav,
Natalija
Hi krunalmistri140,
I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.
Dear Parimatch Casino IN, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect it to be processed from your side?
I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.
„Zdravo, ovaj klijent ima isplatu na čekanju koju nije dobio i zahtev je već poslat platnom sistemu, dalje od njih je zatražen izvod iz banke, klijent je već obavešten o tome. Sada čekamo njegov odgovor. da bismo unapred obradili zahtev"
Here is reply from Support Team:
"Hello, this client has a pending withdrawal that he did not receive and the request was sent to the payment system already, further more a bank statement was requested from them, the client is already informed about it. Now we are waiting for his reply in order to process the request ahead"
Poslao sam izvod iz banke 15.02.2024. Oni (Parimatch) su me obavestili da početno stanje pokazuje razliku, nakon što nađete razliku u početnom stanju,
Kontaktirao sam svoju banku zašto se početno stanje pokazuje drugačije u jednom bankovnom izvodu, obavestili su me,,,Transakcija koja je prethodno bila usaglašena je neusaglašena. Mislim da je ovo objašnjenje dovoljno za vaš prazan um.
Nakon toga dao sam 5 izvoda, u svim izvodima moje početno stanje je bilo isto (početno stanje je bilo 59184 INR).
Ako se ne sećate, pogledajte izjave ispod
* Dao sam ažurirani izvod banke 17. februara 2024. u 11:18 (početno stanje 59184 INR)
* Dao sam ažurirani bankovni izvod 22. februara 2024. u 00:21 (početno stanje je 59184 INR)
* Dao sam ažurirani izvod banke 26. februara 2024. u 23:20
(Početno stanje je 59184 INR)
* Dao sam ažurirani izvod banke 27. februara 2024. u 12:05
(Početno stanje je 59184 INR)
* Dao sam ažurirani izvod banke 5. marta 2024. u 16:49
(Početno stanje je 59184 INR)
Danas (3.7.2024.) je šesti put da traže ažurirani bankovni izvod. Ne razumem bez obrade uplate kako će se iznos odraziti na mom bankovnom računu, čak i kada traže ažurirani bankovni izvod)
Do sada sam dao 5 ažuriranih bankovnih izvoda, pri čemu je sve početno stanje 59184 INR.
Zahtevam da parimatch proveri ove bankovne izvode i proveri da li je moje povlačenje kreditirano ili ne
Štaviše, dao sam službeni memorandum moje banke, koji sadrži logo, pečat menadžera i potpis, dostavio sam ih 14.02.2024.
Kazino guru ako je moguće, dajte mi opciju da ažuriram ovih 5 bankovnih izvoda
Dear parimatch
I have sent a bank statement on 15/02/2024.They (Parimatch) informed me the opening balance is showing difference,After you find difference in opening balance,
I contacted my bank why the opening balance is showing different in one bank statement,they informed me,,,Transaction which was previously reconciled was unreconciled.I think this explanation enough for your empty mind.
After that i have provided 5 statement,in all the statements my opening balance was same (The opening balance was 59184INR).
If you don't remember,please take a look at below statements
* I have provided bank updated statement on 17 Feb 2024 at 11:18 am (Opening balance 59184 INR )
* I have provided updated bank statement on 22 Feb 2024 at 12:21 am (Opening balance is 59184 INR)
* I have provided bank updated statement on 26 Feb 2024 at 11:20 pm
(Opening balance is 59184 INR )
* I have provided bank updated statement on 27 Feb 2024 at 12:05 am
(Opening balance is 59184 INR )
* I have provided bank updated statement on 5 Mar 2024 at 4:49 pm
(Opening balance is 59184 INR)
Today(7/3/2024) is the 6th time they are asking for updated bank statement.I don't understand Without processing payment how the amount will reflect in my bank account,Even they ask for updated bank statement)
Until now i have provided 5 updated bank statement,In that all the opening balance is 59184INR .
I request parimatch to verify these bank statements and check if my withdrawal credited or not
Moreover I have given official letterhead from my bank,which contains logo ,manager seal and signature,i have provided them on 14/02/2024.
Casino guru if possible,please give me option to update these 5 bank statement
Već sam dao 5 ažuriranih bankovnih izvoda u prethodnom.
* Dao sam ažurirani izvod iz banke 7. marta 2024. u 20:22 (danas) (početno stanje je 59184 INR)
Znam da će ponovo tražiti izvod iz banke ubrzo nakon 2 dana.
Oni će tražiti mjesečne 5-6 bankovnih izvoda, moja banka će naplaćivati naknadu za svaki bankovni izvod. Obavijestite ih da obrađuju povlačenje umjesto bankovnih izvoda
Dragi kazino guru ( natalia.b@casino.guru ) poslao sam vam izvod iz banke od 8.11.2023. do 7.3.2024. Recite im da ne mogu da im dam dnevni izvod iz banke, jer moja banka naplaćuje iznos za svaki bankovni izvod.
Moje poslednje pitanje je da sam dostavio više bankovnih izvoda i službeni memorandum i da sam odbacio hiljade mejlova. Pošto mi kažu da su obradili moje povlačenje, molimo vas da ih zamolite da dostave dokaz od uplate (uplatnicu).
I have already provided 5 updated bank statement in the previous.
* I have provided my 6th bank updated statement on 7 Mar 2024 at 8:22PM(Today)(Opening balance is 59184 INR)
I know they will ask for bank statement again shortly after 2 days .
They will ask monthly 5 -6 bank statements,My bank will charging fee for every bank statement .Please inform them to process withdrawal instead of bank statements
Dear casino guru (natalia.b@casino.guru) i have sent you a bank statement from 08/11/2023 to 7/03/2024.Please tell them i can't give them daily bank statement, becouse my bank is charging amount for every bank statement.
My final question is I have provided multiple bank statements and Official letterhead and I have dropped thousands of email.Becouse they are telling they processed my withdrawal,Please ask them to provide a since payment proof (Payment slip).
Vidite čak i nakon dostave dovoljno dokumenata, takozvani lažni Parimatch ne odgovara na moje upite. Njegovih 120 dana je završeno, uspešna 4 meseca, oni su varalice i aplikacija za prevare treće klase
See even after providing sufficient documents,The so called fake Parimatch not responding to my queries.its 120days completed , successful 4 months,they are cheaters and third class scamming app
@casino guru Već sam im podelio ažurirani bankovni izvod za 7times. Nedavno sam ga podelio 7. marta . Opet su me tražili da podelim izvod iz banke danas ??? Molim vas pitajte Parimatch Casino IN, koliko puta treba da podelim ažurirane bankovne izvode, ima li kraja ovom brutalnom mučenju ili ne
@casino guru i have already shared them a updated bank statement for 7times.recently i shared it on 7th March .Again they were asking me to share a bank statement today ??? Kindly ask Parimatch Casino IN , still how many times I need to share my updated bank statements,Is there an end for this brutal torture or not
Zatražite od @casinoguru da brže objavi moju recenziju, ponovo me traže da podelim
ažurirani bankovni izvod danas, ovo je osmi put da traže ažurirani bankovni izvod. Maltretiraju me i psihički me muče i sišu mi krv svaki dan da šalju izvod iz banke svaki dan.
Poslao sam ažurirani bankovni izvod 12/03/2024 (danas) u 11:23.
Request @casinoguru to publish my review faster,they are again asking me to share
updated bank statement today,this is the 8th time they are asking for updated bank statement.They are harrassing me and torturing me mentally and sucking my blood each and everyday to send a bank statement daily.
I have sent a updated bank statement on 12/03/2024(today ) at 11:23 Am .
Dragi Parimatch Casino IN, da li je moguće da kreditiram moje povlačenje barem sada ili nije moguće do moje sahrane. Prošlo je već 124 dana, a vi ljudi još uvek pregledavate moj problem
Dear Parimatch Casino IN , Is it possible to credit my withdrawal atleast now or it's not possible until my funeral.its already 124 days have been passed,still you people are reviewing my issue
@ Casino guru, tražim da verifikujete moja dokumenta poslata i tražim da odgovorite brže, Parimatch bi mogao da zatraži još jedan ažurirani bankovni izvod ako odložite ovakve stvari
@ Casino guru i request you verify my documents sent and i request you reply faster, Parimatch might ask another updated bank statement if you delay the things like this
Dragi krunalmistri140, da li ste sigurni da su ovi dokumenti originalni koje ste preuzeli iz svoje banke? Proverio sam metapodatke i ove datoteke su izmenjene.
Možete li da navedete da li vas je kazino podrška obavestila da kazinu treba da dostavite bankovni izvod koji pokazuje transakciju vašeg depozita? Ili je ovo metod povlačenja koji pokušavate da potvrdite?
Dear krunalmistri140, are you sure these documents are the original ones that you downloaded from your bank? I checked the metadata and these files were modified.
Could you please specify if you have been informed by the casino support if you need to provide the bank statement that shows the transaction of your deposit to the casino? Or is this the withdrawal method you've been trying to verify?
U prošlosti sam dosta povlačio u ovoj banci, samo me ovo podizanje muči, sva poslana dokumenta su originalna.
Oni (Parimatch) samo sišu moju krv tražeći ažurirani bankovni izvod s vremena na vreme, do sada sam dostavio 8 ažuriranih bankovnih izvoda, prokleto sam siguran da me neće ostaviti dok ne umrem.
Podrška kazina nije insistirala na bilo čemu osim ažuriranih bankovnih izvoda
I have made a lot of withdrawal to this particular bank in the past,only this withdrawal is troubling me,All the documents sent was original.
They (Parimatch)are just sucking my blood by asking updated bank statement now and then ,upto now i have submitted 8 updated bank statement,i am damm sure they are not gonna leave me until i die.
Casino support haven't insisted anything to do apart from updated bank statements
Želeo bih da zamolim Parimatch Casino IN da precizira šta je tačno problem sa izvodima iz banke koje je igrač dao kako bi igrač mogao da razume zahteve i da vam pruži ispravan dokument. Možete li ovde da navedete koji period treba da bude obuhvaćen bankovnim izvodom i koji format treba da bude naveden?
Dear krunalmistri140, thank you for your reply.
I'd like to ask Parimatch Casino IN to specify what is exactly the issue with the bank statements the player has been providing so that the player can understand the requirements and provide you with a correct document. Could you please state here which period should be covered in a bank statement and what format should be provided?
Dragi kazino guru, do sada sam dostavio 9 ažuriranih bankovnih izvoda.. Ali njihov jedini odgovor je „Iskreno se izvinjavamo zbog kašnjenja u rešavanju vašeg problema. Razumemo da je prošlo dosta vremena otkako ste prijavili problem i izvinjavamo se što smo predugo odgovarali. Budite uvereni da se zalažemo sa naše strane i očekujemo da ćemo imati rešenje što je pre moguće"
Ništa osim ovoga
Dear casino guru ,i have provided 9 updated bank statements until now..But their only response is ''We sincerely apologize for the delay in resolving your issue. We understand that it has been a while since you reported the issue, and we are sorry for taking too long to respond. Please be assured that we are pushing from our side and we expect to have a resolution as soon as possible"
Želeo bih da zamolim Parimatch Casino IN da kreditira moj novac ili bi trebalo da prihvatite da su prevaranti i rođeni su da prevare ljude. idioti vi, prošlo je 133 dana
I'd like to ask Parimatch Casino IN to credit my money or You should accept they are scammers and they are born to scam people.you idiots it's 133 days over
Samoisključivanje je moja lična odluka, isključio sam svoj nalog zbog vašeg mentalnog mučenja. Kreditirajte moj iznos i idite do đavola, kome je stalo do vas sajt, nadoknadite iznos ako možete, već je prošlo 133 dana.
Varanje, br. 1 prevara veb-sajt
Self exclude is my personal decision,i have excluded my account becouse of your mental torture.Credit my amount and go to hell,who cares about you website, Compensate the amount if you can ,it's already 133 days over.
Dragi kazino guru, izvršio sam povlačenje prošle godine u novembru 2023, sada je već mart 2024, daju izgovore od tada do sada, tu sam da dobijem rešenje, da li sam već dao sve dokaze, neću znaju zašto gluposti misle na sebe, umesto da nadoknade količinu.
Zar 133 dana nema nikakvu vrednost, molim vas pitajte ih i obavestite me kada dobijem povlačenje novca, osećam se da čekam novac i dalje je kao vraški urlik. Ovi idioti parimača su me mučili, na svaki način
Dear casino guru, i made a withdrawal last year in November 2023,Now it's already March 2024 ,They are giving excuses from then to now,I am here to get a resolution,Has i have already provided all the proof,I don't know why rubbish they are thinking of themselves, instead of compensating of amount.
Does 133 days doesn't have any value,Please ask them and let me know when i get my withdrawal,i do feel waiting for money still feels like heck of howlers.These parimatch idiots given me torture,each and every way
Ovi drkadžije koji mi traže nova dokumenta jedan za drugim, sada laju, morate snimiti video snimak mog bankovnog izvoda.
Za njihove ljubazne informacije, Paitm platna banka je trajno zatvorila svoje poslovanje, a banka je trajno zatvorena. Kako onda da snimim video zapis izvoda iz banke.
Na kraju ih pitajte da li nameravaju da mi plate ili da me prevare. Ne mogu da podnesem veći mentalni pritisak ovih kučkica
These m*** b*** asking me new documents one after another,now they are barking you need to record a viedeo of my bank statement.
For their kind information,Paytm payment bank closed its operations permanently and the bank closed permanently.Then how can I record a viedeo of bank statement.
Finally ask them if they are intended to pay me or scam me .I can't handle more mental pressure from these b***
Dragi krunalmistri140, zamolio bih vas da se uzdržite od upotrebe uvredljivih reči na našoj veb stranici, bez obzira na vaše nezadovoljstvo kazinom. Ne tolerišemo bilo kakve uvrede prema bilo kojoj strani u pritužbi.
Trenutno čekamo više informacija od predstavnika kazina. Čim dobijem bilo kakva ažuriranja, objaviću ih ovde. Ili će kazino direktno odgovoriti na žalbu. U svakom slučaju, bićem obavešten o tome.
Proverio sam i zvaničnu veb stranicu Paitm Paiments Bank i tu je sledeća izjava:
Rezervna banka Indije (RBI) izdala je direktivu kojom se ograničava Paitm Paiments bankovni račun/novčanik da prihvata nove depozite ili dozvoljava kreditne transakcije nakon 15. marta 2024. godine.
Imajte na umu da nećete moći da deponujete ili dodate novac na svoj Paitm Paiments bankovni račun/novčanik nakon 15. marta 2024. Međutim, ne postoji ograničenje za povlačenje novca sa vašeg postojećeg stanja čak ni nakon 15. marta 2024. godine.
Direktiva ne utiče na vaša postojeća stanja na Računu ili Novčaniku i vaš novac je siguran u vašoj banci.
Čini se da banka nije trajno zatvorila svoje poslovanje. I nema reči o bankovnim izvodima, u čestim pitanjima se kaže da ih možete dobiti u filijali ili preuzeti na mreži u svojoj Paitm aplikaciji ili preko Netbanking panela. Zato vas molimo da to proverite kod podrške banke.
Dear krunalmistri140, I'd like to ask you to refrain from using offensive language on our website, regardless of your dissatisfaction with the casino. We do not tolerate any insults towards whatever party of the complaint.
At the moment, we are waiting for more information from the casino representative. As soon as I receive any updates, I'll post them here. Or the casino will reply to the complaint directly. Anyway, I'll be notified about that.
I have also checked the official website of Paytm Payments Bank and there's a following statement:
The Reserve Bank of India (RBI) has issued a directive restricting Paytm Payments Bank Account/Wallet from accepting new deposits or allowing credit transactions after March 15, 2024.
Please note that you will not be able to deposit or add money to your Paytm Payments Bank Account/Wallet after March 15, 2024. However, there is no restriction on withdrawal of money from your existing balance even after March 15, 2024.
The directive does not impact your existing balances in Account or Wallet and your money is safe with your Bank.
It seems that the bank hasn't closed its operations permanently. And there's no word regarding bank statements, the FAQ says you can get them in a branch or download them online in your Paytm App or via the Netbanking panel. So please check it with the bank's support.
Spreman sam da dam bankovni izvod, ali ovi idioti koji me traže da snimim svoj bankovni izvod koristeći drugi mobilni i pošaljem im video, oni samo dobijaju nove načine da poguraju dalje tajminge
I am ready to provide bank statement but these idiots asking me to record my bank statement by using another mobile and send them a viedeo,they are just getting new ways to push further timings
Da li si u stanju da uradiš ovo, krunalmistri140? Preporučio bih vam da sarađujete sa kazinom jer je KIC važan korak i kazino treba da se pridržava različitih AML politika i da se pobrine da novac ide pravom vlasniku, zato se postupak vodi tako temeljno.
Are you able to do this, krunalmistri140? I'd recommend you cooperate with the casino because KYC is an important step and the casino needs to comply with different AML policies and make sure the money goes to the rightful owner, that's why the procedure is conducted so thoroughly.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Da li ti šta Natalija, žalio sam se u Parimatch-u 9. novembra prošle godine, odnosno 2023, sada smo na početku aprila meseca 2024.
Uložio sam žalbu na parimatch kod kazino gurua pre mesec dana. Iz ovoga zaključujem da su ovo kučke varalice, ostavio sam nadu da ću dobiti svoj novac.
Ostavite ove **** oni neće odgovoriti
Do you what Natalia ,i have made complaint in Parimatch on 9th November last year ,ie 2023,now we are at the starting of April month 2024.
I have made a complaint against parimatch at casino guru 1 month back.From these i conclude these are b*** are cheaters,i left the hope I will get my money.
Poštovani krunalmistri140, kazino me je obavestio da im niste dali tražena dokumenta. Nažalost, bankovni izvodi koje šaljete sadrže neke tragove uređenja, pa se takvi dokumenti ne mogu prihvatiti na proveru. Ovo je uobičajeno pravilo u svim onlajn kazinima da igrači moraju dati samo originalne dokumente koji nisu uređivani u grafičkim programima. Pošto to niste uradili, kazino je od vas zatražio da date video sa izvodom iz banke iz PaiTM aplikacije. Na kraju, ni ovo niste dali kazinu. Imajte na umu da je isključivo vaša odgovornost za pribavljanje legitimnih i validnih dokumenata, a postavljanje lažnih je neprihvatljivo.
S obzirom na nedostatak saradnje vaše strane i uvredljive reči prema predstavniku kazina, ne možemo da nastavimo da istražujemo vaš slučaj.
Iz navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
Pozdravi,
Natalija
Dear krunalmistri140, I have been informed by the casino that you haven't provided them with the requested documents. Unfortunately, the bank statements you have been sending contain some traces of being edited, therefore such documents cannot be accepted for verification. This is a common rule in all online casinos that players must provide only original documents not edited in graphic programs. Since you have failed to do so, the casino asked you to give a video with your bank statement from the PayTM application. Eventually, you haven't provided the casino with this either. Please, be informed that it is solely your responsibility to obtain legitimate and valid documents, and uploading fake ones is unacceptable.
Considering your side's lack of cooperation and abusive language toward the casino representative, we cannot continue investigating your case.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Regards,
Natalia
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