Parimatch Casino PE - Igrač tvrdi da mu je isplata odložena.

Good evening, I have been playing at pe.parimatch for months, but starting from this month they are not letting me make any withdrawals. They also are not giving me any reason as to why they are rejecting my withdrawals. All I get is a notification saying, "There was an error with the payment. The funds have been returned to the client's account". I contacted customer service and they generated a ticket for me after a long wait, however, it's been 2 days and I still have no response.

Please I need your utmost support. I noticed that it is licensed by "gaming-curacao", but when I go to that website, I do not see any section where I can file a complaint.

Estimados buenas noches, juego en pe.parimatch desde hace meses pero a partir de este mes no me dejan realizar ningún retiro. Tampoco me dan razón de porqué rechazan mis retiros. Solo sale la notificación de "Se ha producido un error con el pago. Los fondos se han devuelto a la cuenta del cliente". Contacto al servicio de atención y me generaron un ticket después de tanta espera, sin embargo ya pasaron 2 días y nadie me responde.

Favor su máximo apoyo. Veo que está licenciada por "gaming-curacao" pero cuándo entro a esa web no veo ningún apartado donde se pueda interponer una queja.

Dear haroltv54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear haroltv54,

Have you received your withdrawal from the casino yet?

Dear haroltv54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.