Poslao sam vam e-poštu ranije, ali nikada nisam dobio nikakav odgovor na svoje imejlove o ovoj situaciji, zbog čega sam morao da dobijem pomoć od kazino gurua jer mi niste odgovorili
problem je pokrenut 2020. godine kada sam otišao na ćaskanje uživo i zatražio samoisključivanje zbog zavisnosti od kockanja od čega nisam imao pomoći, a onda sam vas kontaktirao putem e-pošte tražeći da se moj nalog trajno zatvori pošto sam imao zavisnost od kockanja to zahtevao više puta, ali vi ste stalno mi je govorio da moram ovo da uradim i da moram da uradim sve što ste tražili. Imam većinu e-poruka iz ovih ćaskanja i neke snimke ekrana ćaskanja uživo u kojima vas molim da zatvorite moj nalog, što bi trebalo da bude lak proces posle nedelja napred-nazad. Upravo sam prestao da koristim vaš sajt jer sam osećao da mi ne pomažete sa mojim jednim jednostavnim zahtevom
Nedavno sam zatražio kopiju svih mojih transkripata ćaskanja na koje je vaš odgovor bio da ne možemo dati ove informacije koje su laž pošto morate da vodite ove evidencije i ja imam pravo da ih zatražim.
Takođe sam tražio moju neto poziciju u vašem kazinu da vidim moje ukupne depozite
i povlačenja
za koju si rekao da mi ne možeš pružiti
nakon nekog vremena vratio sam se na vaš sajt i shvatio da još uvek nisam samoisključen, tako da sam bio zavisnik od kockanja i bio sam dovoljno srećan što mogu da igram što je zauzvrat dovelo do toga da izgubim mnogo novca tokom navedenog vremenskog perioda, ali tokom ovog puta sam se susreo sa 100-tima problema sa zaustavljenim povlačenjima koji su ponekad trajali nedeljama i iz više različitih razloga zašto su povlačenja zaglavljena, tako da nisam mogao ni da ih otkažem ako pogledate kroz naše ćaskanje uživo videćete i sami da postoji 1000 problema ćaskanja uživo
Dosta mi je problema sa vašom veb lokacijom. Još uvek nisam samoisključen, ali više ne pristupam vašem sajtu jer je to potpuna prevara
ako vam treba više informacija, kontaktirajte me, rado ću vam pomoći da rešim ovaj problem
I have emailed you previously but never got any response to my emails about this situation that is why I had to get help from casino guru as you would not respond to me
the issue was raised in 2020 when I went to live chat and requested self exclusion for gambling addiction to which I had no help then I contacted you by email requesting my account to be permanently closed as I had a gambling addiction requested this multiple times but you kept telling me I need to do this and I need to that I done everything you asked I have most of the emails form these chats also some screenshots of live chats basically begging for you to close my account wich should be an easy process after weeks of back and forth I just stopped using your site as I felt you were not helping me with my one simple request
I recently requested a copy of all my chat transcripts to which your reply was we cannot provide this information which is a lie as you have to keep these records and I have I right to request them.
I also asked for my net position in your casino to see my total deposits
and withdrawals
which you said you cannot provide me
after some time I went back to your site and I realised I was still not self excluded so been a gambling addict I was happy enough to be able to play which in turn lead to me losing a lot of money over said period of time but during this time I was met with 100s of issues with stalled withdrawals sometimes taking weeks and multiple different reasons why withdrawals be stuck so I couldn’t even cancel them if you look trough our live chats you will see for your self the issue there are 1000s of live chats
i have had enough of the issues with your site I am still not self excluded but I don’t access your site any more as it’s a complete scam
if you need more information please contact me I am happy to help resolve this matter
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