Dragi harshpratap155,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li da navedete koje ste dokumente dali kazinu na verifikaciju?
Pored toga, da li potpuno ne možete da pristupite nijednoj igrici ili je problem ograničen samo na određene igre?
Na kraju, da li ste mogli da igrate bilo koju igru pre nego što je vaš nalog bio ograničen za istragu?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear harshpratap155,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify which documents you have provided to the casino for verification?
Additionally, are you completely unable to access any games, or is the issue limited to certain games only?
Lastly, were you able to play any games before your account was restricted for investigation?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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