Hvala vam na vašim odgovorima i praćenju slučaja Natalija. Iskreno cenim vašu pomoć, jer, kao što je rekao predstavnik kazina, moj nalog je blokiran, a kako je rekao predstavnik kazina, već sam obavešten da je račun trajno blokiran.
Problem je što ne žele da mi vrate ono što sam imao u bilansu i što sam legalno zaradio.
Za 6 meseci, nikada nisam bio obavešten da sam prekršio odredbe i uslove dok sam deponovao i/ili gubio novac. Čak sam mogao da podignem novac iz nekih svojih dobitaka, gde sam mogao da nadoknadim neke od svojih gubitaka. Problem blokiranja i dodatne verifikacije nastao je kada sam počeo da dobijam i kada sam želeo da podignem još dobitaka... za koje insistiram da su legalni.
Iskreno se nadam da će ovaj slučaj biti rešen na zadovoljstvo obe strane.
Problem je bio toliko ozbiljan da sam i dalje dobijao mejlove od VIP odeljenja kome sam pripadao u kazinu jer sam bio dobra mušterija.
Pozdrav..
Thank you for your responses and follow-up on the Natalia case. I truly appreciate your help, because, as the casino representative said, my account was blocked, and as the casino representative said, I had already been informed that the account was permanently blocked.
The problem is that they don't want to give me back what I had in balance and that I earned legally.
In 6 months, I was never informed that I was violating the terms and conditions while I was depositing and/or losing money. I was even able to withdraw money from some of my winnings, where I could recover some of my losses. The blocking and additional verification problem arose when I started winning and when I wanted to withdraw more winnings... which I insist were legal.
I truly hope this case is resolved to the satisfaction of both parties.
The problem was so serious that I still received emails from the VIP department I belonged to at the casino because I was a good customer.
Greetings..
Gracias por sus respuestas y seguimiento del caso Natalia. En verdad aprecio su ayuda ya que como dice el representante del casino..mi cuneta fue bloqueada y como bien dice el representante del casino ya me habian informado que la cuenta esta bloqueada permanentemente.
El problema es que no me quieren regresar lo que tenia de saldo y que gane de manera legal.
Jamas en 6 meses me informaron que estuviera incumpliendo los terminos y condiciones mientras estuve depositando y/o perdiendo dinero..incluso pude retirar dinero de algunas ganancias donde podia recuperar algo de lo perdido.. el problema de bloqueo y verificacion adicional vinieron cuando comenze a ganar y cuando quise retirar mas ganancias..que insisto fueron de manera legal..
En verdad deseo se resuelva este caso para conformidad de Las 2 partes..
Tan es asi el problema que aun asi me seguian llegando correos del departamento VIP al que pertenecia en el casino por ser buen cliente..
Saludos..
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