Pinball Slots Casino - Od igrača je zatraženo da dostavi dokumente za dodatnu verifikaciju.

User name CR***21

Previously registered with this site months ago now wanting me to submit id docs again to withdraw winnings

My details and bank details have not changed

Having same issue with luckywheel bingo withdraw £47

Have emailed both with no response

Both are jumpman gaming sites

Please intervene and resolve

Paul c***

Dear Cressy6964,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players at different times. It isn’t anything unusual, that the casino requires additional identity verification.

I am afraid you will have to go through this process, and I would recommend you to fully cooperate with the casino if you want to get your winnings. Please keep us updated if there is anything new.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Cressy6964,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.