Pit Bet Casino - Povlačenje igrača je odloženo zbog verifikacije.

This is a new casino and I feel like they’re delaying the verification process as to not pay me it’s been going on for nearly a week now and they’ve still not been verified. I’m getting worried because I’ve actually won quite a bit for a change. See screenshot

Hello matty12345678,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pitbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi update my documents are now verified however I’m experiencing trouble withdrawing now please see screenshots.

I know I need to give them time but I’m getting a bit worried here as I played this casino coz lots of reviews say they’re a sister site of R2P and ninewin who I’ve played with and are very good. Also a lot of the live chat and systems they use seem to be very similar to the notoriously bad site 7bets who reputation is very poor as they never pay out or are responsive to these delays.

still getting knowwhere here been assured it would be reviewed each day this week but nothing at all it’s still pending.

Hello Matty12345678,

Once your account is verified, withdrawals may take up to 14 days to process. As it has only been a week so far, I would recommend waiting a bit longer.

Please feel free to update us when the funds arrive or if there are any further developments.

Best regards,

Nick

so more rejections and now they’ve frozen my withdrawal option saying my play history is being reviewed and I’ll recieve an email which so far they keep promising emails but I never recieve them!! I stuck to all the rules and also played the allowed games which I screenshot just incase they say I haven’t. I’m convinced I’m not going to see these funds they’re definitely linked to 7bets who never payout and look for any excuse not to pay. I hope I’m wrong but don’t think I am 😡😢

Quick update as I suspected confiscation of balance and made out to be my fault and now I’m totally being ignored. Like I’ve said previously it’s the same site as 7bets and I’ll be very surprised if they respond to you so I’m not holding out much hope!! Absolutely devastated to have such a big balance removed and at least would like to save others from experiencing the same awful feeling

Hello Matty12345678,

I'm sorry to hear that your balance has been confiscated.

Would it be possible to forward your full betting, deposit and bonus history to nikolas.b@casino.guru for further review?

Looking forward to your response.

Regards,

Nick

Hi Nik

have emailed you 😊

Hello Matty12345678,

Are you aware that you may have used the free spins multiple times? Could you please forward your full betting history to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

i have emailed and asked for full betting history to be sent. I got up to 6000 vip points and received a lot of free spins I thought that was part of these. I just checked my profile for bonuses like I do with any casino. I wish I jad t clicked on them now because like I say I won 7400 euros these free spins where only 0.20 a spin. Trustpilot have had a lot of reviews added about these this week all saying stay away same company at 7bets.

No joy with getting betting history they’re ignoring me now it seems

Hello matty12345678 and thank you for all the information provided so far. As we need additional information from the casino, your complaint will be now forwarded to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you matty12345678 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Pit Bet Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter