Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
4.1
Plae8 Casino ima Indeks sigurnosti od 4,1, što znači da neki faktori pokazuju da ima nizak nivo sigurnosti. Istraž Indeks sigurnosti ovog kazina
Poslato:
06/09/2023
|
Nije rešeno : 31/01/2024
Nije rešeno
Naša presuda
Opravdana žalba
NIJE REŠENO
Rezime slučaja
pre 10 meseci
Prevod
The player from Singapore had indicated impediments in withdrawing his winnings, stating that the casino had used invalid reasons to confiscate them and block him out of his account. He had confirmed passing the KYC verification and had made successful withdrawals in the past. The casino had accused the player of placing opposing bets, a claim the player vehemently denied. The casino had provided evidence, but the player had disputed its authenticity. We could not verify the data from the casino, and the player's game log did not correspond with his statement. We had advised the player to contact the casino's regulator as we could not offer further assistance. The casino did not respond to our repeated requests for cooperation, leading us to mark the complaint as 'unresolved'.
Igrač iz Singapura je ukazao na prepreke u podizanju svog dobitka, navodeći da je kazino koristio nevažeće razloge da ih zapleni i blokira njegov račun. Potvrdio je da je prošao KIC verifikaciju i u prošlosti je uspešno povlačio. Kazino je optužio igrača da daje suprotne opklade, što je igrač oštro negirao. Kazino je pružio dokaze, ali igrač je osporio njihovu autentičnost. Nismo mogli da proverimo podatke iz kazina, a igračev dnevnik igre nije odgovarao njegovoj izjavi. Savetovali smo igrača da kontaktira kazino regulator jer nismo mogli da ponudimo dalju pomoć. Kazino nije odgovorio na naše ponovljene zahteve za saradnju, zbog čega smo žalbu označili kao „nerešenu“.
Koristite nevažeće jadne razloge da konfiskujete dobitke i ne vraćate depozite. Samo će nam zaključati naš račun i više puta koristiti isti razlog za neplaćanje. igram samo kazino bacaratu, deponovan bez uzimanja bonusa. pa kako, dođavola, suprotno klađenje radi za mene. zatražili dokaze i isključili su razgovor uživo
Use invalid lame reasons to confiscate winnings and not return deposits. They will just lock us our of the account and repeatedly use the same reason for not paying. i only play casino bacarata, deposited without taking any bonus. so how the hell opposite betting works for me. asked for proofs and they mute the livechat
Hvala vam puno što ste podneli žalbu. Zaista mi je žao što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li potvrditi da ste uspešno prošli KIC verifikaciju?
Da li ste u prošlosti uspešno podizali novac iz ovog kazina?
Možete li da nam kažete kada je vaš nalog blokiran?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear vincemd2,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm that you successfully passed the KYC verification?
Have you made any successful withdrawals from this casino in the past?
Could you please advise when was your account blocked?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Moja sesija Bakare je negde od 4. do 6. septembra pre nego što je moj nalog zaključan.
Stavio sam svoje opklade na dole, ali to zavisi od puta.
Juriti ili bankara ili igrača "zmaja" znači neprekidno otvarati isti dok ne izgubi
Prateći moju strategiju PBPPBB
Obrazac puteva o mogućem ishodu.
Plae8 me je obavestio da sam propustio klađenje na suprotno, što nije bio slučaj i nisu mi dati dokazi za konfiskaciju mojih dobitaka i depozita.
My Baccarat session is somewhere from 4th to 6th of Sept before my account was lock.
I placed my bets base on the below, but it depends on the road.
Chase either banker or player "dragon" means continuously open the same till it lose
Following my strategy of PBPPBB
The pattern of the roads on possible outcome.
I was informed by Plae8 that I was defaulted for opposite betting, which it was not the case and not proofs was given to me for confiscating my winnings and deposits.
Hvala vam puno, vinced2, što ste dali sve potrebne informacije. Vašu žalbu ću sada preneti kolegi Mateju ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, vincemd2, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Na osnovu provere sa relevantnim odeljenjima, uključujući stranu provajdera, identifikovali smo da je ovaj član otkriven nasuprot klađenju u DG (provajderu).
Molimo pogledajte priložene slike od provajdera.
Nadam se da je ovo razjašnjeno.
Hvala vam.
Hello everyone.
As per checked with the relevant departments including provider side, we have identified this member has been detected opposite betting in DG (provider).
Kindly refer to the attached images from the provider.
Kazino je predstavio dokaze koji sugerišu da ste vi i drugi igrač učestvovali u suprotstavljenim opkladama. Molimo Vas da odgovorite na ovo pitanje.
Hvala vam.
Dear vincemd2,
The casino has presented evidence suggesting that you and the other player were engaged in opposing bets. We kindly request your response to this matter.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear vincemd2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nikada nisam radio suprotne opklade i ne razumem razlog za ovo. jer ne uzimam nikakav oblik bonusa.
Da li su prikazane slike relevantne? od 9. juna. Opklade iznose $10?. Može li PLAE8 objašnjeno na 2 snimka ekrana (2 bela ekcel formata sa crvenim okvirom).
prikazuje 2 različita igrača koji stavljaju iste opklade sa opkladama od $10?
Hi Matej,
I have never do opposite bets and dont understand the reason for this. cus I dont take any form of bonus.
Are the images provided relevant? dated 9 June. Bets amount $10?. Can PLAE8 explained on the 2 screenshots (2 white excel format with red box).
showing 2 different players placing the same bets with $10 bets ?
Plae8, ne stidi se da me jednostavno odjaviš sa svoje platforme i ovde daš lažne dokaze. Omogućite mi pristup i ja ću dati pravu istoriju opklada. Za ime Boga, kako dokazati da su ćaskanja od provajdera i legitimna, više liče na interni tim.
Plae8, dont be shy to just log me out of your platform and give false evidence here. Grant me access and i shall give the real bets history. For god sake, how do you proof the chats are from provider and legit, looking more like an internal team.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Takođe, pozivajući se na unakrsnu proveru koja se poklapa sa 101 mečom na koje se ovaj igrač kladio, 10 od 101 opklade je otkriveno na obe strane. (pogledajte priloženu sliku)
Takođe smo razgovarali sa stranim provajdera o opravdanosti grešaka igrača, pogledajte priloženi razgovor. (pogledajte priloženu sliku)
Znači da se kaže ovaj član (cmlee225), prijavite se sa druge platforme
Primer:
prijavite se na Plae8 klađenje u DG
prijavite se na kkbet klađenje u DG
i postavite opkladu u isto vreme, ali suprotno.
ID igrača ispod, su isti igrač, ali se prijavljuju i klade na drugoj platformi.
N7 ***98
K5 ***08
Ovo su informacije koje je obezbedio sam DG (provajder) i oni posle one istaknute Plae8.
Provajder nas je takođe obavestio da je podatke dobio i sa drugog sajta, međutim, zbog diskrecije i poverljivosti ne mogu da navedu koji sajt i puno korisničko ime igrača.
Kao PLAE8 (platforma), pogledali smo datu istoriju opklada, primetili smo da su opklade igrača prilično dosledne. i stavljajte opklade u isto vreme, ali suprotno. uglavnom na ishodu „Igrač", a birali su ili „Veliki" ili „Mali". Vreme klađenja i IP adrese su odgovarali onome što ne bismo očekivali od redovnog klađenja.
Razumemo da provera nenormalnog ili unakrsnog klađenja može biti nezgodna. Naša prvobitna odluka bila je zasnovana na datim informacijama.
Otvoreni smo za dublju analizu ako je potrebno. Ako imate određene stvari za koje mislite da bi trebalo da razmotrimo, podelite ih sa nama. Želimo da budemo sigurni da je naše okruženje za igre pravedno za sve, a vaš doprinos je važan.
Upon checking up internally, please find the hyperlink of the full log (101matches) of this particular player (cmlee225).
Also, referring to the cross-checking that tally with the 101 matches that this player bet on, 10 out of 101 bets were detected bet on the both sides. (refer to the attached image)
We have also talk to provider side about the justification of the wrongdoing of the player, please refer to the attached conversation. (refer to the attached image)
Meaning to say this member (cmlee225), login from different platform
Example:
login to Plae8 betting in DG
login to xxbet betting in DG
and place bet at the same time but opposite.
Player ID below, are the same player but login and placing bet on different platform.
N7 ***98
K5 ***08
This is the information provided by DG (The provider) itself and they after the one highlighted to Plae8.
The provider also informed us that they obtained the data from another site too, however, due to discretion and confidentiality they are unable to provide which site and full username of the player.
As PLAE8 (the platform), we looked at the provided bet history, we noticed that the player's bets were quite consistent. and place bets at the same time but opposite. mostly on the "Player" outcome, and they chose either "Big" or "Small." The timing of bets and the IP addresses matched what we'd not expect from regular betting.
We understand that checking for abnormal or cross-betting can be tricky. Our initial decision was based on the information given.
We're open to a deeper analysis if needed. If you have specific things you think we should consider, please share them with us. We want to make sure our gaming environment is fair for everyone, and your input is important.
Vaš dnevnik igre ne odgovara onome što govorite. Nažalost, ne možemo da proverimo podatke iz kazina, a nedostaju nam i podaci sa vašeg naloga (snimci ekrana, itd.).
U ovoj situaciji, preporučio bih vam da se obratite regulatoru kazina. U tome vam rado mogu pomoći.
Dear vincemd2,
Your game log does not correspond to what you are saying. Unfortunately, we cannot verify the data from the casino, and we are missing the data from your account as well (screenshots, etc.).
In this situation, I would recommend you to contact the casino's regulator. I can gladly help you with that.
Hvala na dosadašnjoj pomoći. Činjenica je šta god da je Plae8, tako da su dokazi o pozivima izmišljeni i nevažeći. jer moje opklade su najmanje $100 i više. Sa $4600 na mom nalogu dobijam na osnovu $10 po opkladi? logičan ?
U nastavku, vaš tim može razmotriti da zatraži podatke za prijavu igrača kako bi potvrdio autentičnost dokaza takvih besramnih provajdera, kako bi verifikovao obe strane. Ovo će doneti veću vrednost casionguru-u i vašim uslugama.
Hvala timu i Bog blagoslovio.
Hi Matej,
Thanks for your help so far. Matter of fact is whatever Plae8 so call proofs are fabricated and invalid. cus my bets are at least $100 and above. With $4600 in my account i win base on $10 per bet? logical ?
Moving forward, your team may consider to request player log in information to verify the authenticity of such shameless providers proofs, inorder to verify both sides. This will greater bring value to casionguru and your services.
Kao što je ranije pomenuto, pregledao sam vaš dnevnik igre i otkrio da je u suprotnosti sa vašom izjavom: (99% mojih opklada je iznad 100 USD. Opklade od 10 USD su samo gubljenje vremena.)
Pošto nismo u mogućnosti da proverimo autentičnost dnevnika, možemo vam samo savetovati da se obratite regulatoru kazina.
Žao mi je što nismo u mogućnosti da ponudimo dalju pomoć.
Dear vincemd2,
As previously mentioned, I reviewed your game log and found it to be in contradiction with your statement: (99% of my bets are above $100. $10 bets are just a waste of time.)
Since we are unable to verify the authenticity of the log, we can only advise you to reach out to the casino's regulator.
I regret that we are unable to offer further assistance.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear vincemd2,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Već sam vam spomenuo da su to izmišljeni lažni dokazi. Ako ne možete da potvrdite da su takozvani dokazi legitimni, ne možete reći da su u suprotnosti sa mojim izjavama.
4600 dolara koristeći 10 dolara po opkladi? da li ti je ovo logično?
Kao što je pomenuto u mom poslednjem odgovoru
Citat:
U nastavku, vaš tim može razmotriti da zatraži podatke za prijavu igrača kako bi potvrdio autentičnost dokaza takvih besramnih provajdera, kako bi verifikovao obe strane. Ovo će doneti veću vrednost casionguru-u i vašim uslugama.
Samo se nadam da će vaš tim moći da razmotri moje predloge u budućnosti,
Hi Matej,
Already mention to you its a fabricated fake proofs. If you cant verify the so call proofs to be legit, you cant say its contradicting to my statements.
$4600 using $10 per bet? is this logical to you?
As mention in my last reply
Quote:
Moving forward, your team may consider to request player log in information to verify the authenticity of such shameless providers proofs, inorder to verify both sides. This will greater bring value to casionguru and your services.
Just hope your team can consider my suggestions in future,
Održali smo dva interna sastanka na kojima smo razgovarali o ovom slučaju. Uprkos tome što kazino pruža dokaze koji optužuju igrača da stavlja suprotne opklade na dva različita računa (u različitim kazinima), želimo da istaknemo da je, na osnovu dnevnika igre, igrač tog dana već imao 3750 dolara na svom računu, što je legalno pobedio. Stoga, svrha pet opklada od po 10 dolara za transfer novca na drugi račun izgleda nejasna. Optužba za pranje novca u ovom slučaju izgleda nema smisla, jer se radi o vrlo neznatnoj količini novca u odnosu na ostatak bilansa.
Tipično, suprotne opklade se prave da legitimišu novac od kockanja, ali u ovom slučaju govorimo samo o 50 dolara.
Dear vincemd2 and Plae8 casino representative,
We have held two internal meetings to discuss this case. Despite the casino providing evidence that accuses the player of placing opposing bets on two different accounts (at different casinos), we would like to emphasize that, based on the game log, the player already had $3750 in their account that day, which they legally won. Therefore, the purpose of making five bets of $10 each to transfer money to another account seems unclear. The accusation of money laundering in this case doesn't seem to make sense, as we are dealing with a very insignificant amount of money compared to the rest of the balance.
Typically, opposing bets are made to legitimize money from gambling, but in this instance, we are only talking about $50.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Tražimo od kazina da odgovori na ovu žalbu. Tajmer produžavamo za 7 dana (zbog praznika). Međutim, nakon tog perioda, bez pomoći kazina, zatvorićemo ovaj slučaj kao nerešen.
We request the casino to respond to this complaint. We are extending the timer by 7 days (due to the holidays). However, after that period, without assistance from the casino, we will close this case as unresolved.
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane.
Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama moglo bi pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Mogu samo da vam preporučim da birate kazina prema njihovim recenzijama i ocenama u budućnosti kako biste izbegli ovakve situacije. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Matej
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Matej
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