Planet Of Bets Casino - Račun igrača je blokiran.

Hello,

i joined planet of bets last year, i made some bets that i lost and others won. All was good and made several withdrawals. Last month i make a deposit and make some bets that i won and then requested the withdraw (around 1000 Eur). They requested me to send my documents, i did. Then after one week i received an email which telling me that the account is blocked : "Dear Customer,

Unfortunately, we were forced to block your account for multiple 

registrations.

All your accounts are registered on the data of third parties and are 

used by one person.

Please stop your activity on our site."

i have just one account — and i dont know which accounts they are talking about !

please help !

thanks in advance

Hello Idrissi23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Planet Of Bets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was ever verified before? Can you please confirm that nobody else is playing from your household in the same casino? Did the casino provide any evidence of you having multiple accounts?

Looking forward to your answer.

Regards,

Nick

Hello,

Thank you Nick for your response.

-No my account wasn t verified before and i have already made some withdrawals.

-i m the only one who has account at planet of bets.

-Planet of bets doesn’t provide nothing. They only blocked my account and freazing my balance including my deposit!

Thank you

Hello Idrissi23,

Did the casino send you any proof of the multiple accounts? If not, can you please request it from them?

Hello Nick,

No they didn’t sent any proof.

thanks

They silent my emails so they don’t answer any email from my side

Thank you Idrissi23 for all the information. We will however need more information from the casino so now I will forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Idrissi23,

I will assist you with the complaint from now on. I'll try to contact the casino representatives in order to learn more about the problem.

Planet Of Bets Casino,

Could you explain the reasons for account closure and balance confiscation?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Idrissi23,

We've received a reply from the casino representative and are continuing the discussion regarding the case in private discussion. Currently, we asked the casino representative for proof regarding their allegations of multiple accounts in your case. Please be patient.

Hello all,

Thanks to the casino representative for providing the evidence in this case.

We'll review it shortly.

Hello Idrissi23,

from the casino's description of events, it seems the issue is related to sports betting. Could you please explain if the balance you accumulated comes from sports betting or playing casino games as well?

Hello

yes it was just sports bets.

In addition to that, please note that i made several withdrawals, so why planetofbets did not blocked my account before ??? 

And why they also took all the balance including my deposit ??? 

Regards

Dear Idrissi23,

thanks for the confirmation.

Please understand that we can't help you with your issue if it concerns sports betting, therefore we will reject your complaint. If you wish to pursue resolution of your issue try a forum that deals with sports betting issues, for example, https://www.sportsbookreview.com/contact-us

I can confirm that there are certain allegations that, if proven, would justify the decision of the casino, however, since we are not dealing with sports betting issues, we didn't look into it further.