Draga Caramel79,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Da li sam dobro razumeo da ste izgubili sredstva koja ste želeli da podignete?
Ako jeste, bojim se, ne možemo mnogo da učinimo za vas. Igrač je jedini odgovoran za svoj račun, aktivno stanje i sve opklade koje se dešavaju. Razumem da se to nikada ne bi dogodilo da ste mogli da povučete iz prvog pokušaja, ali u ovom trenutku ne možemo tražiti od kazina da vam refundira izgubljeni dobitak.
Molim vas, javite mi ako još nešto mogu da vam pomognem, inače ću zatvoriti ovu žalbu.
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear Caramel79,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have lost the funds you wanted to withdraw?
If you did, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
Please, let me know if there is anything else I can help you with, otherwise, I will close this complaint.
Thank you very much in advance for your reply.
Best regards,
Kristina
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