Poštovani antonellacesare213,
Hvala vam što ste kontaktirali Casino Guru. Žao mi je što čujem za vaše loše iskustvo. Imajte na umu da sve igre imaju određenu prednost i kazino ne može uticati na to. Provajderi igara su odgovorni za pokretanje igara. Ako ste doživeli dug niz gubitaka, najverovatnije je ovo samo demonstracija statističkih karakteristika igara koje ste igrali. Naročito u igrama visoke volatilnosti, nije neuobičajeno odigrati stotine rundi bez značajne pobede.
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Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Dominika
Dear antonellacesare213,
Thank you for contacting Casino Guru. I'm sorry to hear about your bad experience. Please be informed that all games have a certain house edge and the casino can’t influence it. The game providers are responsible for running the games. If you experienced a lengthy streak of losses, it’s most likely that this is just a demonstration of statistical characteristics of the games you’ve been playing. Especially in high-volatility games, it’s not unusual to play hundreds of game rounds without hitting a substantial win.
You can read more about how casino games work from the mathematical perspective about our article available here: https://casino.guru/learn-about-games-of-chance-rtp-variance. There is also an explanatory video included in this article.
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However, if you think what you experienced was unusual and you have some evidence proving your point, do not hesitate to send it to me (dominika.l@casino.guru). Let me know if this information was helpful.
Thank you very much in advance for your reply.
Best regards,
Dominika
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