Dragi Kulsomfaen,
Hvala vam što ste nam se obratili! Pregledali smo vašu situaciju i želeli bismo da vam pružimo detaljan odgovor na vašu zabrinutost.
Pre svega, u vezi sa vašim povlačenjem, želimo da pojasnimo da povlačenje bankovnim transferom nije bilo moguće. Zbog toga su naši stručnjaci zatražili verifikaciju vašeg MiFiniti naloga da bi pokušali povlačenje putem ovog metoda.
U ovom trenutku, otpremili ste sve potrebne dokumente za uspešan povraćaj sredstava. Naš tim čeka odgovor odeljenja finansija u vezi sa poslednjim koracima potrebnim za završetak transakcije. Kada primimo potvrdu, preostali iznos od 50.013,60 NOK će biti obrađen na vaš račun. Prvi pokušaj će biti putem bankovnog transfera, a ako se pojave problemi, nastavićemo sa MiFiniti.
Što se tiče zatvaranja vašeg naloga, to je urađeno u skladu sa POLITIKOM ZA BORBU PROTIV PREVARA navedenim u našim Uslovima i uslovima:
„Kazino zadržava pravo da zatvori vaš račun igrača i da vam refundira iznos na vašem računu, podložno odbitku relevantnih troškova povlačenja, po apsolutnom nahođenju kazina i bez ikakve obaveze da navede razlog ili da prethodno obaveštenje."
Naš tim za podršku će ostati u kontaktu sa vama i obavestiće vas čim povraćaj sredstava bude u potpunosti obrađen.
Ako imate dodatnih pitanja, ne oklevajte da se obratite.
Srdačan pozdrav,
Plangames kazino
Dear Kulsomfaen,
Thank you for reaching out to us! We have reviewed your situation and would like to provide you with a detailed response to your concerns.
First of all, regarding your withdrawal, we would like to clarify that a bank transfer withdrawal was not possible. Due to this, our specialists requested verification of your MiFinity account to attempt the withdrawal via this method.
At this moment, you have uploaded all the necessary documents for a successful refund. Our team is awaiting a response from the finance department regarding the final steps needed to complete the transaction. Once we receive confirmation, the remaining balance of 50,013.60 NOK will be processed to your account. The first attempt will be via bank transfer, and if any issues arise, we will proceed with MiFinity.
As for your account closure, it was done in accordance with the ANTI-FRAUD POLICY outlined in our T&C:
"The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice."
Our support team will remain in contact with you and will notify you as soon as the refund has been fully processed.
If you have any further questions, please don’t hesitate to reach out.
Best regards,
Plangames Casino
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