Podnosim zvaničnu žalbu protiv redrhino Ltd i platin kazina zbog njihovog rukovanja mojim aktivnostima kockanja na njihovoj platformi, što je rezultiralo značajnim finansijskim gubicima od 26.000 evra u jednom danu.
Kao priznati zavisnik od kockanja, duboko sam zabrinut zbog nedostatka intervencije kazina. Nakon što sam izgubio 6.000 evra, zatražio sam bonus u nadi da ću nadoknaditi svoje gubitke. Uprkos ovom jasnom znaku nevolje, kazino mi je dozvolio da nastavim sa kockanjem. Zanimljivo je da tokom ovog perioda nisam pobedio ni jedan put, ali mi je stalno bilo dozvoljeno da deponujem više sredstava.
Ponovljeni zahtevi za povlačenje sredstava bili su odbijeni pod izgovorom problema sa verifikacijom, dok mi je istovremeno bilo dozvoljeno da nastavim sa deponovanjem i kockanjem. Ova kontradikcija u politici kazina značajno je doprinela mojim kontinuiranim gubicima, što je kulminiralo ukupnim depozitom od 26.000 evra.
Ova situacija naglašava ozbiljan nedostatak odgovornih praksi kockanja i zanemarivanje dobrobiti korisnika sa poznatom zavisnošću od kockanja. Čini se da je to jasno kršenje zaštite potrošača i standarda odgovornog igranja.
Stoga, tražim potpunu istragu ovog slučaja i povraćaj 26.000 € izgubljenih zbog propusta kazina da sprovede odgovarajuće mere intervencije.
Veoma cenimo vašu brzu pažnju na ovu pritužbu.
I am lodging a formal complaint against redrhino Ltd and platin casino for their handling of my gambling activities on their platform, resulting in significant financial losses of €26,000 on a single day.
As a recognized gambling addict, I am deeply concerned about the casino’s lack of intervention. After losing €6,000, I requested a bonus in hopes of recouping my losses. Despite this clear indication of distress, the casino allowed me to continue gambling. Notably, throughout this period, I did not win a single time, yet I was continually permitted to deposit more funds.
Repeated requests to withdraw my funds were denied under the pretext of verification issues, while I was simultaneously allowed to continue depositing and gambling. This contradiction in the casino’s policies significantly contributed to my continued losses, culminating in a total deposit of €26,000.
This situation highlights a severe lack of responsible gambling practices and a disregard for the well-being of a customer with a known gambling addiction. It appears to be a clear violation of consumer protection and responsible gaming standards.
Therefore, I am requesting a full investigation into this matter and a refund of the €26,000 lost due to the casino’s failure to implement appropriate intervention measures.
Your prompt attention to this grievance is greatly appreciated.
Automatski prevedeno: