Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Germany won 1100 Euros on October 8, 2024, but his withdrawal is currently withheld due to a missing transaction receipt. Despite sending bank statements as proof, the casino continues to claim the funds were sent back to him, which he has not received.
Igrač iz Nemačke je 8. oktobra 2024. osvojio 1100 evra, ali je njegovo povlačenje trenutno zadržano zbog nedostajuće potvrde o transakciji. Uprkos slanju bankovnih izvoda kao dokaza, kazino nastavlja da tvrdi da su mu sredstva vraćena, a on nije dobio.
Zdravo. 8. oktobra 2024. osvojio sam 1100 evra i zatražio povlačenje.
Novac je zadržan sa mog računa i tražili su potvrdu o transakciji. Ovo nisam dobio od Platincasina, a novac je vraćen u Platincasino. Do danas nije stiglo. Poslao sam im bankovne izvode kao dokaz, ali izgleda da su ovi ignorisani, a oni tvrde da su mi to poslali??
Hello. On October 8, 2024, I won 1100 Euros and requested a withdrawal.
The money was withheld from my account and they asked for a transaction receipt. I did not receive this from Platincasino, and the money was returned to Platincasino. It has not arrived to this day. I sent them bank statements as proof, but it seems these were ignored, and they claim they have sent it to me??
Guten Tag. Habe am 08.10.2024 einen Gewinn von 1100 Euro erzielt und auszahlen lassen.
das Geld wurde von meinem Konto einbehalten und wollten einen Transaktionsbeleg haben. Diesen habe ich von Platincasino nicht bekommen und das Geld wurde an platincasino zurückgeschickt. Bis heute ist es nicht angekommen. Kontoauszüge habe ich als Beweise denen geschickt aber das wurde irgendwie nicht wahrgenommen und begründen es wir haben es ihnen geschickt ??
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li da navedete da li ste ranije izvršili uspešna povlačenja novca iz ovog kazina?
Da li ste kontaktirali svoju banku da se raspitate o statusu vašeg povlačenja?
Da li ste tražili od kazina da vam pošalje potvrdu da je povlačenje poslato na vaš račun?
Kada ste poslednji put komunicirali sa kazinom u vezi sa izgubljenom uplatom?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear yanggawd,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you made any successful withdrawals from this casino before?
Have you contacted your bank to inquire about the status of your withdrawal?
Have you requested the casino to send you a confirmation that the withdrawal was sent to your account?
When was the last time you communicated with the casino regarding the lost payment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Hvala vam puno, ianggavd, što ste dali sve potrebne informacije. Vašu žalbu ću sada preneti koleginici Katarini ( katarina.d@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, yanggawd, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Kao što smo već poslali dokaz, sredstva su poslata Solaris banci.
To je ono što smo komunicirali pre 2 nedelje. Znate, po svim isplatama koje ste imali, nikada nismo imali problema sa isplatama.
Provajder plaćanja nas je obavestio da vas obavestimo da se ljubazno vratite u svoju banku Iban koja završava na 878 jer oni nisu kreditirali novac zbog internih politika banke.
hvala,
Hi,
As we have already sent the proof, the funds were sent to Solaris Bank.
This is what we had commnuicated already 2 weeks ago. Your know as per all pay outs you had , we never had issues with pay outs.
We were informed by payment provider to inform you to kindly get back to your bank Iban ending 878 as they did not credit the money due to internal policies from the bank.
Poslali ste mi novac 9.10.24. prema priznanici o vašoj transakciji.
Moja banka je tražila potvrdu o transakciji. Nikada ga nisam dobio od korisničke podrške. Da sam dobio potvrdu, banka bi mi pustila novac na račun.
Moja banka vam je vratila novac. 18. oktobra 2024. pogledajte potvrdu o transakciji iz moje banke iznad.
Onda ste od mene dobili izvode iz banke i vidite da novac nije na mom računu. Pa kako možeš da tvrdiš da više nemaš ništa????
ne razumem. Molim za rešenje, oko 1100 evra.
vidite sliku uvek dobijate prazna obećanja da je novac na putu. 14.11.24 🤣
You sent me the money on 10/9/24 according to your transaction receipt.
My bank wanted a transaction receipt. I never received it from customer support. If I had received the receipt, the bank would have released the money into my account.
So my bank sent the money back to you. On October 18, 2024, see transaction receipt from my bank above.
Then you received bank statements from me and you can see that the money is not in my account. So how can you claim that you no longer have anything????
I don't understand. I'm asking for a solution, it's about 1100 euros.
see picture you always get empty promises that the money is on the way. 14.11.24 🤣
Ihr habt mir das Geld am 9.10.24 geschickt laut eurem Transaktionsbeleg.
meine Bank wollte einen Transaktionsbeleg haben. den habe ich vom Kundensupport nie erhalten. Hätte ich den Beleg erhalten würde die Bank das Geld freigeben auf mein Konto.
meine Bank hat also euch das Geld wieder zurück geschickt. Am 18.10.24 siehe oben Transaktionsbeleg von meiner Bank.
dann habt ihr von mir noch Kontoauszüge erhalten da sieht ihr das Geld ist nicht drauf auf meinem Konto. Also wie könnt ihr behaupten das euch nichts mehr vorliegt ????
verstehe ich nicht. Ich bitte um eine Lösung es geht hier um 1100 Euro.
siehe Bild man bekommt dann immer leere Versprechungen das ,dass Geld auf dem Weg sei. 14.11.24 🤣
Da li biste bili voljni da mi pošaljete izjavu iz Solaris banke, molim? Datira od 8. oktobra do danas. Moj imejl je katarina.d@casino.guru .
Dear yanggawd,
thanks for your messages.
Would you be willing to send me a statement from the Solaris Bank, please? Dated from the October 8th, until present day. My email is katarina.d@casino.guru.
Ne, čekam mesečni izvod i onda ću vam poslati izvode za moju karticu od oktobra do januara. Trebalo bi da budu tamo sutra ili prekosutra.
No, I wait for the monthly statement and then I will send you the statements for my card from October to January. They should be there tomorrow or the day after.
Nein ich warte auf die Monats Abrechnung und dann schicke ich ihnen von Oktober bis Januar die Abrechnungen meiner Karte sollte morgen oder übermorgen da sein.