Dragi chris2012,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za poteškoće sa kojima se suočavate u procesu verifikacije naloga.
Da biste nam pomogli da bolje razumemo situaciju i da vam efikasno pomognemo, možete li nam dati odgovore na sledeća pitanja:
- Da li ste dostavili sve tražene dokumente, uključujući dokaz o vašem Skrill depozitu?
- Da li je kazino izričito zahtevao bankovni izvod, iako je depozit izvršen preko Skrill-a? Ako jeste, možete li pojasniti zašto insistiraju na bankovnom izvodu?
Vaša saradnja u pružanju ovih detalja je važna za nas da nastavimo sa slučajem i radimo na rešavanju.
Ako imate bilo kakvu relevantnu komunikaciju koju biste želeli da prosledite, slobodno je pošaljite na moju e-poštu na petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. U međuvremenu, cenimo vaše strpljenje nakon što odgovorite i istražujemo problem.
Hvala unapred na odgovoru i saradnji.
Srdačan pozdrav,
Petronela
Dear chris2012,
Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you are facing with the account verification process.
To help us better understand the situation and assist you effectively, could you kindly provide answers to the following questions:
- Have you submitted all the requested documents, including proof of your Skrill deposit?
- Did the casino explicitly request a bank statement, even though the deposit was made through Skrill? If so, could you clarify why they are insisting on a bank statement?
Your cooperation in providing these details is important for us to proceed with the case and work towards a resolution.
If you have any relevant communication that you would like to forward, please feel free to send it to my email at petronela.k@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.
Thank you in advance for your reply and cooperation.
Best regards,
Petronela
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