Dragi Casino Guru timu za posredovanje,
Obraćam vam se da tražim vašu pomoć u vezi sa zabrinjavajućim problemom koji imam sa Platinum Plai kazinom. Ja sam korisnik Platinum Plai-a od januara 2024. i uprkos značajnim gubicima tokom vremena, nedavno sam osvojio 7200 evra. Moj nalog je verifikovan kao što je potvrđeno njihovom komunikacijom: „Naš Platinum Plai nalog je pregledan i uspešno verifikovan."
Nažalost, uprkos tome što je moj nalog verifikovan, kazino nije uspeo da obradi moje povlačenje tri nedelje. Status mog povlačenja ostaje „u razmatranju", a nisam dobio nikakvu jasnu komunikaciju ili ažuriranja od kazina. Moji pokušaji da kontaktiram putem njihove podrške za ćaskanje i e-pošte naišli su na ćutanje, što je izazvalo veliku frustraciju i zabrinutost.
Dear Casino Guru Mediation Team,
I am reaching out to seek your assistance with a troubling issue I am experiencing with Platinum Play Casino. I have been a customer of Platinum Play since January 2024, and despite significant losses over time, I recently won €7200. My account has been verified as confirmed by their communication: "Our Platinum Play account has been reviewed and successfully verified."
Unfortunately, despite my account being verified, the casino has failed to process my withdrawal for three weeks. The status of my withdrawal remains "under review," and I have not received any clear communication or updates from the casino. My attempts to reach out via their chat support and email have been met with silence, which has caused me considerable frustration and concern.
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