Igrač iz Grčke ima poteškoća s povlačenjem svojih sredstava zbog ograničene dostupnosti načina plaćanja. Primljeno je.
dok sam normalno uplaćivao depozite sa karticom, osvojio sam i ne mogu se povući. U chatu mi je rečeno da je sistem pokvaren i da se ne mogu povući.
while I made deposits normally with my card I won and I can not withdraw I am told in the chat that the system is broken and I can not withdraw.
ενω εκανα καταθεσεις κανονικα με την καρτα μου κερδισα κ δεν μπορω να κανω αναληψη μου λενε στο chat οτι ειναι χαλασμενο το συστημα κ δεν μπορω να κανω αναληψη.
Dodatni komentari igrača:
"Stalno mi govore da način povlačenja iz banke ne funkcionira. Ne znam kako to učiniti."
Additional comments from the player:
"they keep telling me that the withdrawal method from a bank does not work. I do not know how to do it."
Poštovani Δημητρης,
Hvala vam puno što ste podnijeli svoju žalbu. Žao mi je što čujem o vašem problemu.
Imajte na umu da kockarnicom ne upravlja isključivo raznolikost i pristupačnost načina plaćanja. Nekoliko faktora, poput Uprave za izdavanje dozvola, geolokacije i ugovora s pružateljima plaćanja, te bankovnih ograničenja, svi imaju veliki utjecaj. Ako je za depozite bio dostupan način plaćanja, to ne znači nužno da će biti ponuđen i za podizanje sredstava. Banke u nekim zemljama odbijaju primati sredstva igrača od kockarskih ustanova. Nažalost, kockarnice su u tome nemoćne.
Kontaktirat ćemo kazino i zatražiti njihovu suradnju u rješavanju vašeg problema, no prije nego što to učinimo, možete li potvrditi da je vaš račun u potpunosti verificiran?
Nadam se da ćemo vam pomoći da riješite ovaj problem što je prije moguće. Hvala vam unaprijed na odgovoru.
Srdačan pozdrav,
Petronela
Dear Δημητρης,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dobro jutro i hvala vam što ste vidjeli mnm. Podignuo sam osvojeni iznos na 6000 €. da, identifikovano je. ispod citiram i dokazujem.
Good morning and thank you for seeing the mnm. I have raised the amount won to 6000 €. yes it is identified. below I quote and proof.
καλημερα σας κ σας ευχαριστω που ειδατε το μνμ.Εχω ανεβασει το κερδισμενο ποσο στα 6000€.ναι ειναι ταυτοποιημενος.παρακατω παραθετω κ αποδεικτικο.Μ ζητησανε να κανω λογαριασμο στην ΝεΤΕlle κ περιμενω ταυτοποιηση απο εκει για να δω αν γινει.
nakon puno bolje registracije i identifikacije obavijestili su me sa dotične web stranice da postoji problem s tim načinom povlačenja.
after registration and identification in much better they informed me from the site in question that there is a problem with that withdrawal method.
κατοπιν εγγραφης κ ταυτοποιησης στην much better με ενημερωσανε απο το εν λογο site οτι εχει προβλημα κ εκεινη η μεθοδος αναληψης.
Mislim da su namjerno prekinuli moje povlačenje gotovo u svakom razgovoru koji nudi metodu povlačenja putem kriptovalute, i mislim da promoviraju kripto.
I think they deliberately cut off my withdrawal almost in every conversation that offers the withdrawal method via crypto and I mean they promote crypto.
νομιζω οτι επιτηδες μου κοβουν την αναληψη γτ σχεδον σε καθε συνομιλια που προσφερουν την μεθοδο αναληψης μεσω crypto κ νονιζω προωθουν τα crypto.εκτος απο neteller k skrill που δεν με εχουν ταυτοποιηση ακομα καμια αλλη μεθοδο δεν λειτουργει για αναληψη.
Hvala vam puno, Δημητρης, na pružanju svih potrebnih informacija. Sada ću vašu žalbu proslijediti kolegi Viliamu koji će vam pomoći. Želim vam svu sreću i nadam se da ćete u bliskoj budućnosti vidjeti kako će se vaš problem riješiti na vaše zadovoljstvo.
Thank you very much, Δημητρης, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo Δημητρης,
Pogledao sam vašu žalbu i dat ću sve od sebe da vam pomognem. Želim pozvati Play Fortuna Casino u ovaj razgovor. Casino, možete li navesti koji je problem sa povlačenjem igrača?
Hello Δημητρης,
I looked at your complaint and will do my best to help you. I would like to invite Play Fortuna Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Pozdrav svima,
Izgleda da je ovaj slučaj riješen, igrač je uspješno povukao dobitak na Dogecoin račun.
Sa reakcijama, igrajte Fortuna tim
Hello all,
Looks like this case is resolved, the player has successfully withdrawn the winning to the Dogecoin account.
With reagds, Play Fortuna team
nakon 3 dana, prisilite me da dođem do povlačenja putem kriptovalute. zaista tako težak i stresan proces dok ne napravim račun za kripto. još uvijek su ih promovirali. da bih ih povukao na svoj račun nužno mi je potrebna viza koju nemam. sve ove probleme jer mi je vrlo jednostavno dotični kasino predstavio probleme sa bilo kojom drugom metodom povlačenja. za dotični kazino u Grčkoj.
after 3 days please force me to reach the withdrawal via crypto. really such a difficult and stressful process until I make an account for crypto. they were still promoting them. to withdraw them in my account I necessarily need a visa which I do not have. all these problems because very simply the casino in question presented me with problems with any other method of withdrawal. for the casino in question in greece.
μετα απο 3 μερες παρακαλητων αναγκαστικα να καταληξω στην αναληψη μεσω crypto.πραγματικα τοσο δυσκολη κ ανχωτικη διαδικασια μεχρι να κανω λογαριασμο για crypto.επεμεναν να τα προωθουνε.τελικως μολις εκανα επιβεβαιωση εκει καταφερα να προχωρισω σε αναληψη.αλλα βγηκαν κ αλλα προβ ληματα εξαιτιας αυρης τις μεθοδου.για να τα τραβηξω στον λογαριασμο μου αναγκαστικα χρειςζομαι visa την οποια δεν εχω.ολα αυτα τα προβληματα γτ πολυ απλα το εν λογο καζινο μου παρουσιαζε ολο προβληματα με οποιονδιποτε αλλο τροπο αναληψης.κατοπιν επικοινωνιας με αρμοδιο υπουργειο εμαθα οτι δεν υπαρχει πουθενα αδεια για το εν λογω καζινο στην ελλαδα.εδρευει στο κολακαο καπως ετσι.τελος παντων σας ευχαριστω παρα πολυ μονο που ασχοληθηκατε.αφηστε το να το βλεπουν οι παιχτες.τελος σαν καζινο με επιλογη με crypto οντως κανενα προβλημα τα crypto πιστωθηκαν χωρις κανενα προβλημα.
Poštovani Δημητρης,
Hvala vam što koristite Casino Guru centar za rješavanje pritužbi. Drago nam je čuti da je vaš problem riješen. Sada ćemo to označiti kao 'riješeno' u našem sistemu. Molimo, ne ustručavajte se kontaktirati nas u budućnosti, ako naiđete na probleme s ovim ili bilo kojim drugim kazinom. Ovdje smo da vam pomognemo, ali se nadam da više nećete naići na ovakav problem.
Srdačan pozdrav,
Viliam Casino.Guru
Dear Δημητρης,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.