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Hello, I can't pay my win. It keeps me going to Bitcoin. Please help me

Dobrý den, nejde mi vyplatit má výhra. Neustále mě to nutí do Bitcoinu. Prosím poraďte mi

Dear Olga,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Could you please advise if it were your first withdrawal request in this casino? Have you been offered any alternative payment method to withdraw your winnings? If the casino doesn’t offer you an alternative option to withdraw your funds, please consider opening a Bitcoin account in the future. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. Furthermore, please understand, that a variety of the payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. However, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Olga,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes it was my first choice and no they didn't give me any other solution!

Ano byl to můj první výběr a ne nedali mi žádné jiné řešení!

Dear Olga,

If the casino didn’t offer you an alternative option to withdraw your funds, please consider opening a Bitcoin account as mentioned earlier. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. Additionally, if there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. Thank you in advance.

No

Neni

Dear Olga,

If opening Bitcoin account is the only option to withdraw your winnings I’d recommend doing so. Unfortunately, if the casino doesn’t provide any alternative payment method for your geolocation, there is not much I can do for you. As I mentioned earlier, it is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. Please let us know if this advice was helpful. Thank you in advance.

She was thank you

Byla děkuji

Thank you very much for your reply. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint?

Yes, close. Goodbye

Ano uzavřete. Nashledanou

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Olga for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.