Playamo Casino - Račun igrača je blokiran.

I joined playamo just over a month ago. Had so much trust in this casino. Great VIP host. On the 29th May I went to log in and I was blocked got a email from playamo saying management has blocked me for good as the casino thinks I have a gambling addiction. I couldn't believe what I was reading. Yes I have deposited thousands but I'm a 35 year old women that has my own budget & responsibility. I feel so ripped off. I feel that the casino took what they could off me and blocked me in case I had a big win. I have ask for some of my money back as I wasted my time, money with playamo. The casino employee on chat don't care and don't tell you anything. Playamo doesn't respond to my emails in resolving this matter. I definitely will never play again. I just want some of my money back.

Dear Kim,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. Could you please advise how much was your active balance when your account got blocked? Was there any withdrawal pending? I have checked terms and conditions, and this is what I found:

"The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice."

"As stated under our Terms and Conditions, both you and the Casino can decide to have your Player Account closed at any time. Following closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity."

Thank you in advance for your reply.

Best regards,

Petronela

Hi,

I didn't have anything in my balance or pending winnings.

I'm more upset that I spent my time & money on this casino without warning for them to block it.

These casinos are for people to play yeah? The casino should refund my $2600 that was played days prior them closing my account. Playamo needs to do the right thing.

Dear Kim,

I’m afraid you’re not entitled for any refunds. I’m sorry that we were not able to help you with this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since you didn’t have any active balance when your account got closed, I will reject this complaint now. Thank you for your understanding.