Igrač iz Austrije na povlačenje čeka 10 sedmica. Kazino je naveo da je naišao na tehnički problem i da su pokušali zatražiti još jedno povlačenje koristeći drugi način plaćanja. Igrač je to učinio i uplata je obrađena.
The player from Austria has been waiting for a withdrawal for 10 weeks. The casino stated that they had experienced a technical issue and to try request another withdrawal using a different payment method. The player did so and the payment was processed.
Igrač iz Austrije na povlačenje čeka 10 sedmica. Kazino je naveo da je naišao na tehnički problem i da su pokušali zatražiti još jedno povlačenje koristeći drugi način plaćanja. Igrač je to učinio i uplata je obrađena.
Pozdrav korisničkoj službi,
Više od 10 sedmica čekam na povlačenje.
Primio sam e-poruku 10. januara 2022. da je moj račun konačno verificiran (nakon mnogo sedmica čekanja) i da se moja isplata sada obrađuje.
Nažalost ništa se ne dešava, moje povlačenje nije obrađeno.
Pišem sedmično sa chatom, koji je očigledno tu samo da odvrati kupce.
Payerz zatvara tržište u Austriji i mislim da je vrijeme da konačno isplate moj novac.
Srdačan pozdrav i hvala na pomoći
Norbert
Hello customer service,
I've been waiting for my withdrawal to go through for over 10 weeks.
I received an email on January 10th, 2022 that my account was finally verified (after many weeks of waiting) and that my payout is now being processed.
Unfortunately nothing happens, my withdrawal is not processed.
I write weekly with the chat, which is obviously only there to put customers off.
Payerz is closing the market in Austria and I think it's time they finally paid out my money.
Best regards and thanks for the help
Norbert
Hallo Kundendienst,
ich warte seit über 10 Wochen darauf, dass meine Auszahlung durchgeführt wird.
Ich habe am 10.01.2022 eine E-Mail bekommen, dass mein Konto (nach vielen Wochen warten ) endlich verifiziert wurde und jetzt meine Auszahlung durchgeführt wird.
Leider passiert nichts, meine Auszahlung wird nicht bearbeitet.
Ich schreibe wöchentlich mit dem Chat, der ist offensichtlich nur da um die Kunden zu vertrösten.
Payerz schließt den Markt in Österreich und ich bin der Meinung, es ist an der Zeit, dass die endlich mein Geld auszahlen.
Mit freundlichen Grüßen und vielen Dank für die Hilfe
Norbert
Poštovani SchmidiN50,
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem. Jeste li ikada uspješno povukli? Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Ako postoji bilo kakva relevantna komunikacija između vas i kazina, proslijedite je na kristina.s@casino.guru . Alternativno, možete ga objaviti ovdje.
Nadam se da ćemo vam pomoći da riješite ovaj problem što je prije moguće. Jedva čekamo čuti od vas.
Srdačan pozdrav,
Kristina
Dear SchmidiN50,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal? Have you accumulated your winnings with or without an active bonus?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
zdravo Kristina,
Još nisam imao isplatu u Payerzu.
Igrao sam sa bonusom.
Nažalost, nema istorije razgovora, ali e-mail sa potvrdom od 01/10/22 da će moja uplata biti obrađena odmah. Nažalost, do danas nisam dobio nikakav novac.
Hvala na pomoći.
Srdačni pozdravi
Norbert
Hello Kristina,
I haven't had a payout at Payerz yet.
I played with bonus.
Unfortunately there is no chat history, but an e-mail with confirmation from 01/10/22 that my payment will be processed immediately. Unfortunately I have not received any money until today.
Thanks for your help.
Kind regards
Norbert
Hallo Kristina,
ich hatte noch keine Auszahlung bei Payerz.
Ich habe mit Bonus gespielt.
Chatverlauf gibt es leider keinen, aber eine E-Mai mit Bestätigung vom 10.01.22 , dass meine Auszahlung umgehend bearbeitet wird. Leider habe ich bis heute noch kein Geld bekommen.
Danke für ihre Hilfe.
MfG
Norbert
Puno vam hvala SchmidiN50 na odgovoru. Sada ću prenijeti vašu žalbu kolegi Adamu ( adam.m@casino.guru ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem uskoro biti riješen na vaše zadovoljstvo.
Thank you very much SchmidiN50 for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Zdravo SchmidiN50,
Pregledao sam vaš slučaj i kontaktirat ću kazino da vidim mogu li vam pomoći.
Pozivamo Playerz Casino da se pridruži razgovoru i pomogne u rješavanju ove žalbe.
Poštovani Playerz Casino, možete li nam dati novosti o statusu zahtjeva za povlačenje igrača?
Hello SchmidiN50,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Playerz Casino to join the conversation and to aid in the resolution of this complaint.
Dear Playerz Casino, can you please provide an update on the status of the player's withdrawal request?
Zdravo SchmidiN50,
Napominjemo da se vaše stanje vratilo na vaš račun. Kao što je prethodno savjetovano, ljubazno zatražite svoje povlačenje putem Skrill-a, kako bismo mogli eskalirati našim timovima za plaćanja i obraditi u skladu s tim.
Ako imate bilo kakvih pitanja, ne ustručavajte se da nas kontaktirate, rado ćemo vam pomoći.
pozdrav,
Playerz Casino tim
Hi SchmidiN50,
Kindly note that your balance has returned onto your account. As advised previously kindly request your Withdrawal via Skrill, so we can escalate to our payments teams and process accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Playerz Casino Team
Zdravo Adam and Playerz Casino,
Već sam napravio nekoliko isplata sa Skrill-om, nažalost sva povlačenja su otkazana.
Tako da sam uplatio depozit kod Mifinityja 22.03.2022., naravno da sam i opkladio novac i onda sam zatražio povlačenje preko Mifinityja. Opet, ova isplata nije izvršena.
Sada, kao što je savjetovao Payerz Casino, zatražio sam još jedno povlačenje putem Skrill-a.
Zanima me da li će uplata konačno biti izvršena.
Hvala
Norbert
Hello Adam and Playerz Casino,
I had already made several withdrawals with Skrill, unfortunately all withdrawals were canceled.
So I made a deposit with Mifinity on 03/02/22, of course I also wagered the money and then I requested a withdrawal via Mifinity. Again, this payment was not carried out.
Now, as advised by Payerz Casino, I have requested another withdrawal via Skrill.
I'm curious to see if the payment will finally be made.
Thanks
Norbert
Hallo Adam und Playerz Casino,
ich hatte bereits mehrere Auszahlungen mit Skrill getätigt, leider wurden alle Auszahlungen abgebrochen.
Also habe ich am 2.03.22 eine Einzahlung mit Mifinity gemacht, das Geld habe ich natürlich auch umgesetzt und anschließend habe ich eine Auszahlung über Mifinity beantragt. Diese Auszahlung wurde auch wieder nicht durchgeführt.
Jetzt habe ich wie von Payerz Casino geraten, eine weitere Auszahlung über Skrill beantragt.
Bin mal gespannt, ob die Auszahlung jetzt endlich durgeführt wird.
Danke
Norbert
Zdravo SchmidiN50,
Imajte na umu da zbog tehničkog problema vaš nedavni zahtjev za povlačenje nije uspio i sredstva su sada vraćena na vaš kazino račun. Molimo vas da zatražite novo povlačenje kako bismo ga mogli obraditi u skladu s tim.
pozdrav,
Playerz Casino tim
Hi SchmidiN50,
Kindly note that due to a technical issue your recent Withdrawal request has failed and funds have now been reverted back onto your casino account. Kindly request a new Withdrawal so we can process it accordingly.
Regards,
Playerz Casino Team
Zdravo Guru i Playerz Casino,
Malo je čudno, već sam tražio nekoliko povlačenja i svaki put mi se novac vraćao zbog tehničkog problema.
Sada sam zatražio povlačenje putem Mifinityja, Skrill ionako ne radi. Ili jednostavno ne žele da isplate.... Čat piše, moram da platim preko banke, to uopšte nije način plaćanja.
Ali sada me zanima hoće li moj novac konačno biti isplaćen.
Hvala
Norbert
Hello Guru and Playerz Casino,
It's a bit strange, I've already requested several withdrawals and each time the money came back because of a technical problem.
I have now requested a withdrawal via Mifinity, Skrill is not working anyway. Or they just don't want to pay out.... The chat writes, I have to pay out through the bank, that's not a payment method at all.
But now I'm curious if my money will finally be paid out.
Thanks
Norbert
Hallo Guru und Playerz Casino,
schon etwas merkwürdig, ich habe schon mehrere Auszahlungen beantragt und jedes mal wegen eines technischen Problem kam das Geld wieder zurück.
Ich habe jetzt eine Auszahlung über Mifinity beantragt, Skrill funktioniert sowieso nicht. Oder sie wollen einfach nicht auszahlen....... Der Chat schreibt, ich muss über Bank auszahlen, das gibt es gar nicht als Auszahlungsmethode.
Jetzt bin ich aber mal gespannt, ob mein Geld endlich ausgezahlt wird.
Danke
Norbert
Pozdrav svima, hvala vam na odgovorima.
Poštovani SchmidiN50,
Obavijestite nas kako se razvija zahtjev putem MiFinity. Mogu li vas pitati koji su vam drugi načini plaćanja dostupni?
Hello all, thank you for your responses.
Dear SchmidiN50,
Please let us know how the request via MiFinity develops. Could I ask you which other payment methods are available to you?
Zdravo SchmidiN50,
Napominjemo da je vaša uplata obrađena jučer kasno navečer. Molimo pričekajte 3-5 radnih dana kako bi se stanje u skladu s tim odrazilo na vaš račun.
Ako imate bilo kakvih drugih pitanja, slobodno nas kontaktirajte, rado ćemo vam pomoći.
pozdrav,
Playerz Casino tim
Hi SchmidiN50,
Kindly note your Payment was Processed late yesterday evening. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Playerz Casino Team
Poštovani SchmidiN50,
Drago mi je da čujem da je vaša uplata primljena i da je problem riješen. Sada ću žalbu označiti kao 'riješenu' u našem sistemu.
Hvala vam što koristite centar za rješavanje žalbi Casino Gurua. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na bilo kakve probleme s ovim ili bilo kojim drugim kasinom. Tu smo da pomognemo.
Srdačni pozdravi,
Adame
Dear SchmidiN50,
I'm glad to hear that your payment has been received and the issue has been resolved. I will now mark the complaint as 'resolved' in our system.
Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Adam
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.