The Complaints Team had clarified that they could not assist the player in that case. The casino had blocked the player's account only after his balance had been depleted. As per the casino's Terms and Conditions, it had reserved the right to close an account at its discretion, particularly when the balance reached zero. Consequently, the player's complaint had been rejected.
Tim za žalbe je pojasnio da ne može pomoći igraču u tom slučaju. Kazino je blokirao račun igrača tek nakon što je njegov saldo bio potrošen. Prema Uslovima i odredbama kazina, on je zadržao pravo da zatvori račun po sopstvenom nahođenju, posebno kada je stanje dostiglo nulu. Shodno tome, žalba igrača je odbijena.
Automatski prevedeno:
