Dragi Shibzc,
Žao nam je što smo čuli za neprijatnosti sa kojima ste se suočili sa svojim nalogom i cenimo vaše strpljenje dok je problem rešen. Imajte na umu da je naš kazino licenciran i da sigurnost naših igrača i platforme shvata veoma ozbiljno. Prema odeljku POLITIKA POVLAČENjA naših Uputstava i uslova: „Kazino zadržava pravo da proveri vaš identitet pre obrade isplata i da zadrži bilo kakav povraćaj ili povlačenje sredstava za vreme potrebno za proveru vašeg identiteta."
Pored toga, isti odeljak navodi:
„Nalog i/ili bilo koje radnje na nalogu mogu biti ugašene dok nalog ne bude u potpunosti verifikovan."
Kao rezultat toga, tokom procesa povlačenja, interne provere se mogu sprovoditi prema diskrecionom pravu relevantnih odeljenja kako bi se osiguralo da je vlasnik računa primalac sredstava i da bi se isključila sva potencijalna kršenja.
Takođe je važno naglasiti da se povlačenja moraju izvršiti na isti način plaćanja koji se koristi za depozite. Pošto je vaš depozit izvršen preko bankovne kartice i vaš prvobitni zahtev za povlačenje bio je u novčaniku kriptovaluta, ti zahtevi su otkazani. Imajte na umu da je vaš nalog trenutno aktivan, a 1. januara ste ažurirali povlačenje na bankovni transfer, koji je sa naše strane odobren.
Podsećamo vas da, kao što je navedeno u POLITICI POVLAČENjA: „Sve isplate bankovnim transferom se u principu obrađuju u roku od tri do sedam (3-7) bankarskih dana."
Ako niste primili svoje dobitke u ovom vremenskom roku, slobodno kontaktirajte naš tim za podršku u bilo kom trenutku putem ćaskanja uživo ili e-pošte na . Mi ćemo odmah istražiti i rešiti sve probleme.
Kada sredstva budu uplaćena na vaš račun, molimo vas da blagovremeno obavestite i predstavnike Casino Gurua i nas.
srdačan pozdrav,
Plaifina kazino
Dear Shibzc,
We’re sorry to hear about the inconvenience you faced with your account and appreciate your patience while the matter was resolved. Please note that our casino is licensed and takes the security of both our players and platform very seriously. According to the WITHDRAWAL POLICY section of our T&C: "The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity."
Additionally, the same section states:
"Account and/or any actions in the account may be terminated until the account is fully verified."
As a result, during the withdrawal process, internal checks may be conducted at the discretion of the relevant departments to ensure that the account owner is the recipient of the funds and to rule out any potential violations.
It is also important to highlight that withdrawals must be made to the same payment method used for deposits. Since your deposit was made via a bank card and your initial withdrawal request was to a cryptocurrency wallet, those requests were canceled. Please note that your account is currently active, and on January 1st, you updated the withdrawal to a bank transfer, which has been approved on our end.
Please be reminded that, as stated in the WITHDRAWAL POLICY: "All Bank Transfer payouts are in principle processed within three to seven (3-7) banking days."
If you have not received your winnings within this timeframe, feel free to contact our support team at any time via Live Chat or email at support@playfina.com. We will promptly investigate and address any issues.
Once the funds have been credited to your account, we kindly ask you to notify both the representatives of Casino Guru and us in a timely manner.
Kind regards,
Playfina Casino
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