Dragi Bridovho,
Hvala na povratnim informacijama! Žao nam je što je vaše iskustvo sa verifikacijom i povlačenjem sredstava na našoj veb stranici bilo nezadovoljavajuće. Skrećemo vam pažnju da je naš kazino licenciran i da se pridržava utvrđenih pravila.
Pažljivo smo pregledali informacije u vašem profilu u vezi sa ovim pitanjem i želeli bismo da vam pružimo dodatna pojašnjenja.
Vaš nalog je zaista verifikovan. Prethodno ste otpremili svoj ID na svoj profil, verifikovali neke načine plaćanja i svoju adresu. 13. marta ste podneli zahtev za povlačenje 1300 AUD, koji je odbijen jer je naš tim za podršku zahtevao verifikaciju vaše kartice *1040, koju ste prethodno koristili za uplatu.
Ubrzo nakon toga, podneli ste još jedan zahtev za povlačenje za 1300 AUD, koji je ponovo odbijen iz istog razloga. Prema podacima našeg sistema, 14. marta ste podneli još jedan zahtev za isplatu, ovoga puta za 1200 AUD, koji je takođe odbijen jer kartica *1040 nije verifikovana.
Zatim ste verifikovali karticu *1040 i zahtev za povlačenje koji ste podneli 15. marta za 1000 AUD je odobren sa naše strane. Međutim, 21. marta, platni sistem je vratio sredstva na vaš račun za igre na sreću jer ste naveli nevažeći račun.
Naknadni zahtevi za povlačenje za 950 AUD i 900 AUD su odbijeni jer ste naveli netačno ime: uneli ste „Mr.". Ime korisnika treba tačno da odgovara vašem ličnom dokumentu, bez „g. ili "gospođice", i bez ikakvih skraćenica.
Pored toga, još jednom želimo da istaknemo da kao licencirani kazino radimo striktno u skladu sa odredbama i uslovima naše veb stranice. Verifikacija kartice je zatražena u skladu sa pravilom POLITIKE BORBE PROTIV PREVARA „ Da bi verifikovali račun igrača, rukovodstvu kazina su potrebni dokumenti (lična karta, sistemi plaćanja, računi za komunalije, itd.) na latiničnom ili ćiriličnom pismu. "
Štaviše, naš tim za korisničku podršku vam je objasnio razloge za otkazivanje povlačenja u našem ćaskanju, a poslato vam je i nekoliko mejlova koje ste otvorili, što znači da ste verovatno pregledali sadržaj mejlova i da ste obavešteni o svim razlozima za otkazivanje vaših zahteva za povlačenje i šta treba da se uradi za uspešno povlačenje.
Nadamo se da će ovo razjasniti situaciju, a mi ćemo takođe rado pomoći ako imate dodatnih pitanja.
Uvek najbolje želje,
Plaifina kazino
Dear Brydowho,
Thank you for your feedback! We regret that your experience with verification and withdrawals on our website was unsatisfactory. We would like to draw your attention to the fact that our casino is licensed and adheres to established rules.
We have carefully reviewed the information in your profile regarding this matter and would like to provide you with further clarification.
Your account has indeed been verified. Previously you uploaded your ID to your profile, verified some payment methods, and your address. On March 13th, you submitted a withdrawal request for 1300 AUD, which was rejected because our support team requested verification of your card *1040, which you had previously used to make a deposit.
Shortly thereafter, you submitted another withdrawal request for 1300 AUD, which was again rejected for the same reason. According to our system data, on March 14th, you submitted another withdrawal request, this time for 1200 AUD, which was also rejected because the card *1040 was not verified.
Then you verified card *1040, and the withdrawal request you submitted on March 15th for 1000 AUD was approved from our side. However, on March 21st, the funds were returned to your gaming balance by the payment system because you indicated an invalid account.
Subsequent withdrawal requests for 950 AUD and 900 AUD were rejected because you provided an incorrect name: you entered "Mr.". The beneficiary name should match your identity document exactly, without "Mr." or "Miss.", and without any abbreviations.
Additionally, we would like to emphasize once again that as a licensed casino, we operate strictly within the Terms and Conditions of our website. The verification of the card was requested in accordance with the ANTI-FRAUD POLICY rule "In order to verify player's account, casino management requires documents (ID, payment systems, utility bills, etc.) in Latin or Cyrillic alphabet."
Furthermore, our customer support team explained the reasons for the withdrawal cancellation to you in our chat, and several emails were also sent to you, which you opened, that means that you have likely reviewed the contents of the emails and that you have been informed of all the reasons for the cancellation of your withdrawal requests and what needs to be done for successful withdrawals.
We hope this clarifies the situation, and we'll also be happy to assist if you have any further questions.
Best wishes always,
Playfina Casino
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