Moj nalog je verifikovan. Zatim sam zatražio povlačenje koje je odbijeno. Zatim sam pokušao ponovo da pokušam da podignem novac, ali se odjednom pojavila poruka u kojoj je pisalo da ne mogu da podignem svoja sredstva jer „Još uvek morate da se kladite 7,556,845/67,309,01262".
Definitivno sam prešao preko svog ukupnog iznosa depozita tokom svog vremena na plaiing.io i ne želim da tražim nikakve bonuse - a koliko znam, nisam. Postigao sam svoj balans kroz dobitke na sajtu, a ne kroz bilo kakve bonuse. Više puta sam kontaktirao podršku pitajući na šta se odnosi ovaj zahtev za preokretanje, a u uslovima plaiing.io-a se ne pominje ovo prebacivanje.
Međutim, podrška kaže da su to "njihova pravila" i da se sve radi kroz "sistem". Dakle, iako ne postoji ništa u vezi sa ovim uslovom za klađenje pod njihovim uslovima, oni me i dalje teraju da prebacujem suludu količinu novca da bih mogao da podignem svoj balans.
Nisam dobio nikakav odgovor putem e-pošte, a podrška uživo je nepristojna i beskorisna, ne čitaju moje poruke i stalno navode istu stvar o tome kako je ovo prebacivanje obavezno.
Nikada ranije nisam doživeo ovo, da me nateraju da prebacujem tako smešnu količinu novca kada se ne traži nikakav bonus.
My account is verified. I then requested a withdrawal which was rejected. I then tried to attempt a withdrawal again, but there was suddenly a message stating I am unable to withdraw my funds because "You still need to bet 7,556.845/67,309.01262".
I have definitely rolled over my total deposit amount during my time at playing.io and I do not wish to claim any bonuses - and as far as I know, I haven't. I have achieved my balance through winnings on the site, rather than through any bonuses. I have contacted support multiple times asking what this rollover requirement pertains to, and there is no mention of this rollover in playing.io's terms.
However support says it's "their rules" and it is all done through the "system". So even though there is nothing about this wagering requirement on their terms, they are still making me rollover over an insane amount of money to be able to withdraw my own balance.
I have received no response via email and the live support is rude and unhelpful, they do not read my messages and keep stating the same thing about how this rollover is mandatory.
I have never ever experienced this before, being made to rollover such a ridiculous amount of money when no bonus is being claimed.
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