Dragi David91,
Hvala vam što ste nam se obratili.
Izvinjavamo se zbog neprijatnosti koje je ovo moglo prouzrokovati kašnjenjem, ali budite uvereni da smo voljni da razjasnimo situaciju.
Nakon što smo pregledali vaš nalog, sa zadovoljstvom vas obaveštavamo da je zahtev za povlačenje koji ste podneli 6. februara 2025. uspešno obrađen i završen i da trenutno nemate neizmirenih isplata na vašem nalogu.
Takođe smo primetili da ste slali više zahteva za povlačenje i kasnije ih otkazivali pre nego što su završeni, čak i pre nego što su poslati provajderu.
Imajte na umu da zahtevi za povlačenje obično zahtevaju najmanje tri radna dana za obradu, počevši od dana nakon zahteva ili od dana poslednjeg obrađenog povlačenja. Važno je napomenuti da ovaj vremenski okvir isključuje subote, nedelje i praznike.
Pored toga, želimo da vam preporučimo da se uzdržite od otkazivanja zahteva za povlačenje, jer će to zahtevati ponovno pokretanje procesa.
Verujemo da ove informacije pružaju jasnoću u vezi sa vašom situacijom.
srdačan pozdrav,
Plaiio Casino tim
Dear David91,
Thank you for reaching out to us.
We apologize for any inconvenience this may have caused by delay, but please be assured that we are willing to clarify the situation.
Having reviewed your account, we are pleased to inform you that the withdrawal request you made on February 6, 2025, has been successfully processed and completed, and you currently have no outstanding payouts in your account.
We noticed as well that you've been submitting multiple withdrawal requests and subsequently canceling them before they’re completed, even before being sent to the provider.
Please be advised that withdrawal requests generally require a minimum of three business days to process, starting from the day following the request or the day of the last processed withdrawal. It is essential to note that this timeframe excludes Saturdays, Sundays, and holidays.
Additionally, we would like to recommend that you refrain from canceling withdrawal requests, as this will necessitate the initiation of the process anew.
We trust that this information provides clarity regarding your situation.
Kind regards,
Playio Casino Team
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