Zdravo 69moonshine,
Dobili smo sledeću izjavu iz kazina:
„Igrač nas je kontaktirao 19. marta 2024. u vezi sa nedostatkom dobitka. Nastavili smo sa igračem i obavestili ga da smo provajderu igre eskalirali sve informacije i snimke ekrana koje je dao.
Dana 27. marta 2024. kontaktirali smo igrača i obavestili ga da su u vezi sa ID-om sesije: 435083343 igrane u igrici k1000KuantumRoulette, proverene runde igre koje nam je poslao na snimku ekrana, da nema problema sa vezom sa njihove strane i runde su uspešno završene.
Obezbeđene runde igre imaju status ZAVRŠENO ali se nije kladio na dobitne brojeve.
Prema dostupnim informacijama, sva kola u ovoj sesiji imaju status ZAVRŠENA i on nema neuspešnih opklada za pomenuti period.
Za ove runde nema dobitaka na čekanju."
Hi 69moonshine,
We received the following statement from the casino:
"The player contacted us on 19 Mar 2024, regarding his missing winnings. We followed up with the player and informed them that we escalated to the game provider all the information and screenshots he provided.
On 27 Mar 2024, we contacted the player and informed him that regarding Session ID: 435083343 played on the game x1000QuantumRoulette, the Game rounds that he sent us on the Screen Shot were checked, no issues with connection have been located from their side and the rounds finished successfully.
The game rounds provided have the status FINISHED however he did not bet on the winning numbers.
According to available information, all game rounds in this session have the status FINISHED and he has no Failed bets for the mentioned period.
There are no pending winnings for these rounds."
Automatski prevedeno: