Zdravo Nik hvala što si se javio.
Prvobitno sam sve svoje dokumente predao 25. septembra. Moja lična karta i bankovna kartica su prihvaćene istog dana. Poslao sam dokument o lizingu (na veb-sajtu je navedeno da je u redu), ali je odbijen iako je imao sve relevantne informacije (adresa, logo lizinga itd.). Zatim sam dva puta pokušao da pošaljem račun za komunalne usluge koji je takođe odbijen. Moj poslednji pokušaj bio je izvod iz banke iz meseca septembra, ovo je još uvek „u pregledu" i traje od 26. septembra. Na veb-stranici piše da ako niste ništa čuli nakon 48 sati, molimo vas da kontaktirate tako da sam pokušao, ali nisam čuo ništa od tima za podršku.
Samo sam zbunjen zašto to traje toliko dugo, a dokumentacija koju sam prethodno dao je vraćena. Samo želim da podignem svoj dobitak.
Hvala na odgovoru unapred.
Sean
Hi Nick thanks for getting in touch.
I originally submitted all my documents on the 25th Sep. My ID and bank card were both accepted the very same day. I sent a leasing document (stated to be okay on the website) but that got rejected even though it had all the relevant information on (address, leasing logo etc). I then tried to send a utility bill which was also rejected, twice. My final try was a bank statement from the month of September, this is still ‘under review’ and has been since 26th September. The website says if you haven’t heard anything after 48 hours please get in touch so I’ve tried but heard nothing from the support team.
Just confused as to why its taking so long and the documentation I have provided prior has been bounced back. Just want to withdraw my winnings.
Thanks for you reply in advance.
Sean
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