Igrao sam sa Plai Ojo neko vreme i gubio sam previše novca. Imam problem sa kockanjem i doneo sam odluku da se samoisključim kako više ne bih mogao da igram na njihovom sajtu, a takođe sam tražio stručnu pomoć.
Posebno sam odabrao opciju samoisključenja, koju je namerno teško pronaći, jer sam želeo da budem siguran da mi neće biti dozvoljeno da se vratim. To je bilo 29. novembra 2024. ili oko tog datuma.
PlaiOjo mi je 24. decembra 2024. dozvolio da ponovo otvorim svoj nalog bez ikakvog objašnjenja i bez traženja da odgovorim na bilo kakva odgovorna pitanja u vezi sa kockanjem. Jednostavno sam morao da kliknem na dugme koje mi je omogućilo da „uklonim samoisključivanje" i koristio sam opciju padajućeg menija da bih izabrao ono što sam greškom sam isključio.
Izabrao sam ovu opciju jer imam zavisnost od kockanja i želeo sam da učinim sve što mogu da povratim pristup kockanju. Upravo zbog toga sam se isključio.
Otkako sam uklonio samoisključivanje, izgubio sam dodatnih 22.240 dolara (nakon depozita i povlačenja) koje sam pokušao da sprečim.
Ja sam shvatio da odabirom samoisključenja neću moći ponovo da igram u ovom kazinu najmanje nekoliko godina i da će biti potrebno da dokažem da mogu da se kockam odgovorno pre nego što mi ponovo otvore nalog, ali ovo nije bio slučaj.
PlaiOjo-ova sopstvena veb stranica o odgovornom kockanju (https://vvv.plaiojo.com/responsible-gaming/gaming-tools/) pominje da nijedan samoisključen nalog ne može biti ponovo otvoren u roku od 180 dana od zahteva. Podebljao sam ovaj deo - ceo citat glasi:
Postoji niz ograničenja igrača između kojih možete birati:
Možete odabrati zamrzavanje/hlađenje, koje možete izabrati između sledećih vremenskih okvira, 24 sata ili 1 do 6 nedelja. Ova ograničenja će važiti samo za nalog na koji ih postavite.
Možete odabrati Samoisključivanje, što znači da vaš nalog više nikada neće biti aktivan osim ako ga proaktivno ne zatražite, i ne možete podneti zahtev u roku od 180 dana od postavljanja samoisključenja. Da biste povećali ovaj period, do 5 godina (možete da izaberete 1,2,3,4 ili 5 godina), možete kontaktirati podršku nakon postavljanja Samoisključenja. Ograničenje samoisključivanja će uticati na sve poznate naloge koje imate na istoj licenci .
Tokom bilo kog perioda ograničenja igrača nećete moći da se kockate ili uplatite, niti ćete dobiti bilo kakav marketinški materijal (može proći do 24 sata da vas ukloni iz svih marketinških baza podataka).
Povrh ove izjave, proces samoisključivanja je veoma teško pronaći i korisnik mora da preduzme više veoma namernih radnji da bi ga sproveo u delo. Ne verujem da ovo može da se uradi greškom, jer to morate više puta potvrditi. Priložio sam snimke ekrana procesa da to uradim.
Verujem da mi PlaiOjo nikada nije smeo dozvoliti da uklonim svoje samoisključivanje u roku od manje od 30 dana od prvobitnog zahteva, i da su prekršili svoja obećanja i odredbe i uslove navedene u odeljku Odgovorno kockanje na sopstvenoj veb stranici.
Tražim da nadoknadim sve gubitke nastale nakon što je samoisključenje uklonjeno, za koji verujem da ukupno iznosi 22.240 dolara.
I had been playing with Play Ojo for a while and had been losing too much money. I have a gambling problem and made the decision to self exclude myself so I could no longer play on their site, while also seeking professional help.
I chose the self exclusion option specifically, which is deliberately hard to find, because I wanted to ensure I would not be allowed to return. This was on or around November 29. 2024.
On December 24, 2024, PlayOjo let me re-open my account without any kind of explanation and without asking me to answer any responsible gambling related questions. I simply needed click a button that allowed me to "remove self-exclusion" and I used a drop down option to select that I had self-excluded by mistake initially.
I selected this option as I have a gambling addiction and wanted to do what I could to regain access to gambling. This is precisely the reason I self excluded in the first place.
Since removing the self exclusion, I have lost a further $22,240 (after deposits and withdrawals) that I tried to prevent from happening.
My understanding was that by selecting self-exclusion, that I would not be allowed to play with this casino again for a minimum of a few years and that it would take proving that I can gamble responsibly before they would re-open my account, but this was not the case.
PlayOjo's own web page on Responsible Gambling (https://www.playojo.com/responsible-gaming/gaming-tools/) mentions that no self-excluded account can be re-opened within 180 days of requesting it. I have bolded this part - the full quote reads:
There are a range Player Limitations you can choose from:
You can choose Freeze/Cooling-Off, which you can choose from the following time frames, 24 hours or 1 to 6 weeks. These restrictions will apply only to the account you place them on.
You can choose Self-Exclusion, which means that your account will never be active again unless you proactively request it, and you cannot make a request within 180 days of setting the self-exclusion. To increase this period, to up to 5 years (you can choose 1,2,3,4, or 5 years) you can contact Support after placing the Self-Exclusion. The Self Exclusion restriction will affect all known accounts you have on the same license.
During any Player Limitation period you will not be able to gamble or deposit, nor will you receive any marketing material (it can take up to 24 hours to remove you from all marketing databases).
On top of this statement, the process to self-exclude is very difficult to find and a user must take multiple very deliberate actions in order to put it into effect in the first place. I do not believe this can be done by mistake, as you have to confirm it multiple times. I have attached screenshots of the process to do this.
I believe PlayOjo should never have allowed me to remove my self-exclusion within less than 30 days of originally requesting it, and that they have violated their own promises and terms and conditions stated within the Responsible Gambling section of their own website.
I am seeking to recoup any losses generated after the self-exclusion was removed, which I believe to total $22,240.
Automatski prevedeno: