PlayPix Casino - Povlačenje igrača je odloženo.

I made my withdrawal on 04-04-2024 and yet have received no response. They simply tell me to wait and aren't giving me any more time to find out if my money is still in withdrawal mode. Could you please assist me with this issue?

Realice mi retiro el día 04-04-2024 y hasta el momento no tengo respuesta y solo me dicen que espere y que ya no me quieren dar tiempo para saber si mi dinero sigue en modo retirada. Me podrían ayudar con eso por favor

Hello franzquispemora,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayPix Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good evening Nick, I tell you that my account is verified.

The first time I verified my account only by showing the back side of my ID on the date 03/12/2024

Then he told me that I had to send the other side of my ID and I sent that on 04/04/2024

Both photographs of my ID are already verified by the casino.

My profits were 100% with my money, I did not use any bonuses. Because I know that they could harm me in my retirement later.

The last time I spoke with the casino was yesterday on 04/24/2024: they told me that the person in charge of my country regarding payments is not available and that they are waiting for him to be, which seems to me that They are just lying to me since I agreed to wait their time for the first 72 hours then they told me another 72 hours now it has been much more than 14 days and that is why I am coming for the complaint.

Buenas noches Nick, le comento que mi cuenta esta verificada.

La primera vez verifique mi cuenta solo mostrando el lado posterior de mi DNI en la fecha 12/03/2024

Luego me dijero que tenia que enviar la otra cara de mi DNI y esa la envie el 04/04/2024

Ambas fotografias de mi DNI ya se encuentran verificadas por el casino.

Mis ganancias fueron 100 % con mi dinero no use ningun bono. Por que se que me podrian perjudicar en mi retiro mas adelante.

La ultima vez que hable con el casino fue ayer el dia 24/04/2024: ellos me indicaron que el encargado de mi pais con respecto a los pagos no se encuentra disponible y que estan esperando a que lo este, lo cual me parece que solo me estan mintiendo ya que acepte esperar su tiempo de las primeras 72 horas luego me dijeron otras 72 horas ahora ya pasaron mucho mas de 14 dias y por eso estoy viniendo por la queja.



Excuse me, I think you forgot about my case?

Disculpe creo que se olvidaron de mi caso?

Thank you franzquispemora for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear franzquispemora,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite PlayPix Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Antillephone Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (dominika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Dominika

Casino.Guru