Poštovani Auto4645,
Kazino nas je prethodno obavestio da ne može da deli nikakve informacije u vezi sa igračima, niti detalje o aktivnostima igrača ili detalje o internim procesima sa trećom stranom, tako da ne možemo da nastavimo sa rešavanjem ove žalbe i primorani smo da je zatvorimo kao „nerešenu", što će uticati na ocena kazina na negativan način. Nažalost, nismo u mogućnosti da nateramo kazino da sarađuje u rešavanju pritužbi, a oni verovatno ne žele ili ne mogu da nam dostave potrebne podatke zbog svoje stroge interne politike i GDPR-a. Ne može se mnogo postići bez saradnje sa kazinom.
Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama moglo bi da pomogne da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Ako smatrate da želite da podnesete ovu žalbu dalje, možete kontaktirati Curacao Gaming Authoriti ( info@gaming-curacao.com ) i podneti im žalbu. To je prilično pasivno telo za licenciranje, ali može imati više opcija i alata za pomoć igračima.
Mogu samo da vam preporučim da birate kazina prema njihovim recenzijama i ocenama u budućnosti kako biste izbegli ovakve situacije. Voleo bih da mogu biti od veće pomoći. Iskreno se nadam da se više nećete susresti sa ovakvim problemom.
Srdačan pozdrav,
Nick
Dear Auto4645,
The casino informed us previously they cannot share any players-related information, nor players' activity details or internal processes details with 3rd party, so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way. Unfortunately, we are not able to force the casino to cooperate in resolving the complaints, and they likely do not want or cannot provide us with the necessary data due to its strict internal policy and GDPR. There is not much that can be achieved without cooperation from the casino's side.
However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
If you feel you want to take this complaint further you can contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. It is rather a passive licensing authority but it may have more options and tools to help players.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
Best regards,
Nick
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